Workiva

Workiva

Customer Success Manager

IA, US | $53K - $90K

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Responsibilities

  • As a CSM, your primary mission will be to maximize our customers’ ROI in the Workiva Platform
  • You will develop and maintain close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle
  • You will work closely with Workiva’s Services team, Support team, Marketing team, and Sales team to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey
  • Continuously prove ROI to your customers
  • Consult on best practices, workflows, and management business reviews
  • Develop multi-purpose relationships throughout customer organizations
  • Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution
  • Ensure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans
  • Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams
  • Work with Sales to understand the details of upcoming renewals
  • Teach customers how to use the Workiva Platform
  • Use customer management tools to track customer communication, issues, and metrics
  • Willingness to travel, with up to 10% of travel expected for team and corporate meetings, contributing to building strong relationships and representing the company's interests

Benefits

  • $53,000.00 - $90,000.00
  • A discretionary bonus typically paid annually
  • Restricted Stock Units granted at time of hire
  • 401(k) match and comprehensive employee benefits package
  • The salary range represents the low and high end of the salary range for this job in the US
  • The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors
  • Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available
  • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office
  • Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and more
  • Work-life Balance: We have competitive PTO, VTO and Parental Leave

Company information

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