The University Club of MSU

University Club of Michigan State University

Customer Service Manager - Fitness Center & Spa

Lansing, MI | $0K - $0K

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Qualifications

  • You should be outgoing, poised, professional, and organized with an attention to detail
  • Your friendly and accommodating demeanor should show in your supervisory and problem-solving skills
  • Your record of accomplishment must demonstrate experience supervising others, an aptitude for analysis, and effective communication skills (both verbal and written)
  • Must be able to work well in a team environment, and independently; cover shifts and mentor staff during varied operating hours
  • This position requires you become certified in CPR, and first aid

Responsibilities

  • 6 am - 8 pm Monday thru Friday, and 9 am - 3 pm Saturday & Sunday
  • SCOPE - Hands-on, working supervisor manages customer service and mentors related staff, manages operational use of the computer system, and supports department director in up-scale member-oriented fitness center and day spa
  • Creates exemplary customer-service experiences; implements customer service policies and procedures
  • Mentors, trains, and schedules service staff; covers shifts as needed
  • Ensures cleanliness of locker-rooms, fitness floor, and studios
  • Oversees fitness laundry; towels and member work-out wear
  • Implements fitness & spa retail strategies and offerings
  • Manages operational use of the fitness computer system including point-of-sale and appointment booking, and trains new staff in its use
  • Processes enrollments for summer programs (children's camps and swim team), and prepares reports

Benefits

  • The University Club of MSU The University Club of MSU Lansing, MI Lansing, MI Full-time Full-time $16 - $22 an hour $16 - $22 an hour SCHEDULE - Full-time
  • SPECIAL EMPLOYEE BENEFITS- We offer a rich FT benefits package including group insurance -- health, dental, life, and long term disability -- a generous company-paid retirement match, paid time off, great coworkers, and a wonderful work environment in a beautiful atmosphere
  • 00 - $22
  • 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Work Location:
  • Estimated Salary: $20 to $28 per hour based on qualifications

Company information

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11-50 employees
Hospitality, Education, Food and Beverage, Event Management, Club Management
Lansing, Michigan