PatientPoint®
Customer Success Manager
Cincinnati, OH | $80K - $100K
Qualifications
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Strong analytical skills, with the ability to translate data into insights
- Exceptional communication skills, highly organized, collaborative, and detail-oriented
- Must be self-motivated with the ability to work with minimum supervision
Responsibilities
- Act as the point of contact for our healthcare practices (doctors and staff) to ensure the successful adoption of our software
- Manage a portfolio of accounts, monitor for service deviations, and strategize for mediation
- Conduct quarterly business reviews and training webinars to communicate ROI for our customers throughout the customer lifecycle
- Represent the voice of the customer to inform our product roadmap and sales process
- Identify and execute expansion opportunities
- Respond to customer inquiries via phone, email, or chat
- Identify opportunities for customers to act as Rendia advocates (e.g., testimonials, case studies)
Benefits
- We know you bring your whole self to work every day
- We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more
Company information
