Manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Maximize revenue by selling all facets of the hotel to previous, current and potential clients
Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements
Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented
Coordinate various departments' participation in servicing accounts
Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue
Develop and conduct persuasive verbal sales presentations to prospective clients
Articulate and leverage the benefits of the hotel to close sales opportunities
Travel locally to conduct outside calls, promote the hotel and review competition
Represent the hotel at trade shows
Follow sustainability guidelines and practices related to HHM’s EarthView program
Perform other duties as requested by management
Work schedule varies and may include occasionally working on holidays and weekends
Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard
Moderate travel between hotel and client’s locations required