Ministry Brands
Product Manager
Richardson, TX | $97K - $165K
Qualifications
- Bachelor's degree or an equivalent combination of education and experience
- 4+ years of experience managing payment processing and online commerce products
- 4+ years of experience in product management, preferably in SaaS software
- Experience working with financial systems, and payment regulations
- Curious about changes in the payment landscape and knowledgeable of emerging trends
- Strong communication and presentation skills
- Ability to engage and support cross-functional teams
- Can meet tight deadlines, lead by example, be willing and able to roll-up sleeves and dive into the details when necessary
- Experience launching product software for clients and consumers
- Ability to manage multiple projects in various stages, from ideation through market delivery
- Prefer 4+ years of business experience in one or more of the following: design, engineering, project management, strategy, business analysis, or similar field
- Possess excellent analytical skills with experience in information and data analysis, impact analysis, cost-benefit analysis, ROI, and globally integrated solutions with ability to interpret data to make fact-based decisions
- Experience with Pendo a big plus
- Agile, Agile Product Lifecycle Management, Build vs Buy, Competitive Intelligence, Functional Specification, New Product Development, New Product Introduction, Product Demonstration, Product Management, Product Management Lifecycle (PMLC), Product Requirements, Product Research, Product Strategy, Roadmaps Management, Software Requirements Specification, User Research, Web Design, Web Development, Application lifecycle management (ALM) Software, Bug Tracking Software
Responsibilities
- Owner of the holistic product life cycle and customer journey for Ministry Brands payments product segment
- Work will be collaborative and generally independent
- This individual will work with the broader product team, inside of a shared product management cadence
- Your job will be to identify customer needs and extract insights that lead to new customer acquisition, increased product usage, and existing customer retention, then translate those needs into actionable initiatives
- This individual will work hand in hand with Operations, Sales, Marketing, Design, and Engineering to solidify product requirements that upgrade old product experiences and deliver new breakout experiences that drive customer loyalty
- Translates strategic objectives into actionable initiatives
- Conducts customer research including interviews and win/loss analysis
- Facilitates feedback meetings with sales, marketing, legal, operations, and other internal stakeholders
- Works with engineering leadership to define solution architecture and feature requirements
- Coordinates product designers to design best in class interfaces
- Develops Market and Product Requirements Documentation
- Builds business cases to understand ROI and opportunity cost
- Prioritizes initiatives based on revenue impact, customer value creation, and alignment with company goals
- Coordinates with the product owners, designers, and development managers on quarterly planning and sprint cadence
- Coordinates with release management team to successfully launch new products and features
- Understands and utilizes key metrics to drive growth including Customer Count, CAC, LTV, ARR, EBITDA, churn, and product specific KPI's
- Defines software and professional service products including pricing, positioning, and implementation
- Reports to senior leadership on strategy, financials, and initiative progress
Benefits
- Benefit offerings designed to promote a life of balance!
- Robust healthcare options - Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company
- Flexible paid time off - There is no perfect, one size fits all balance between work and home
- We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave
- We also feature 11.5 days of fully paid holidays!
- Paid parental leave - Adding a new child to the family is a big adjustment!
- We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible
- 501-1,000 employees
- Software, Information Technology, Enterprise Software, Technology, Software Development, Education, Computer Software, Internet, Information Technology and Services, Information Technology & Services
- Privately Held
- Last round: Series unknown
- Knoxville, TN
- Company Specialties:
Church Management Software, Financial/Accounting Solutions, Online Giving/tithing, Background Screenings, Website Development, Communication Tools, and Mobile Application Development
Company information
We help more than 90,000 purpose-driven organizations grow and amplify their impact on the world by providing transformative technology and services that enable organizations to grow, protect and engage their communities. Our solutions equip clients to engage members and donors, manage fundraising and giving, plan events, run background checks on employees and volunteers, and more. Together, our nearly 700 team members help organizations transform how they operate and create positive ripple effects that drive the real human impact we all strive to see.
