ServiceNow
Staff Inbound Product Manager - AI/LLM
Dallas, TX | $117K - $171K
Qualifications
- 8 years of professional experience in Product Management
- Deep experience with data science, AI, ML, or analytics, either through a degree in technical and/or numerical disciplines like Computer Science, Mathematics, Statistics or Electrical Engineering, or equivalent work experience
- Experience delivering AI-powered products/solutions that leverage LLM and Search
- Strong prioritization skills and the discipline to focus on high-impact activities.... to do this, you must be good at saying, 'no' and having folks accept it.... to do this, you must be good at articulating how prioritized initiatives will benefit them
- Top-notch written and oral communication skills
- Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
- Exceptional problem-solving skills
- Enjoys working in a highly collaborative environment
- Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate
- Ability to travel approximately 15%
Responsibilities
- Drive product vision and strategy that delight ServiceNow’s customers and developer community and help us stand out in the marketplace
- Collaborate with researchers and designers on defining and testing innovative ideas
- Validate product designs and prototypes with customers
- Own technical/feature-based competitive analysis
- Engage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap, get buy-in/commitments, and manage expectations
- Customer Insights
- Understand how customers are using the product, gains & pains, reasons for low usage
- Develop/refine user personas and use cases
- Know top representative 5-10 customers intimately, their specific use cases, gains & pains
- Be the voice of the customer and provide a business perspective on value
- Product Planning and Release Management
- Define product roadmap and key success metrics; ensure they are instrumented & reviewed
- Gather, prioritize and define requirements for each release
- Create alignment with other BUs
- Create feature plans for each release, including acceptance criteria, use cases, etc
- Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues
- Collaborate with the central pricing team and provide recommendations to the Pricing Committee on the product’s pricing and packaging
- Implement packaging definitions in the product and build necessary license and entitlement verifications
- Create base documentation and enable Outbound PM and Docs team
- Work with Now on Now team to deliver content and make sure product is being used internally and aligned with best practices
- Lead press and analyst briefings
Company information
