MSC Industrial Supply Co.
Customer Service Rep (ET)
Machesney Park, IL | $94K - $146K
Qualifications
- QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
- EDUCATION and/or EXPERIENCE: Requires an associate degree or two years of college with job related coursework and three to five years of progressively responsible related experience; or a high school diploma and six to eight years of progressively responsible related experience; or a combination of education and experience
- LANGUAGE SKILLS: Ability to read and interpret documents such as product catalogs, reports, and procedure manuals
- Requires excellent telephone skills
- MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent
- REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- OTHER SKILLS AND ABILITIES: Requires the ability to operate a variety of standard business machines, such as a computer and the job related software, a keyboard, calculator, telephone, FAX, photocopier, etc
- The employee must occasionally lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”)
Responsibilities
- JOB PURPOSE AND REPORTING STRUCTURE: Under the direction of the Supervisor, Customer & Integrated Services, the Customer Service Representative ensures the accurate and timely processing of customer orders, and the highest level of customer satisfaction, in accordance with company policies and procedures
- Receive customer inquiries for product orders
- Process orders according to procedures, ensuring the accurate entry of data into the computerized system
- Answer questions, identify the best product to meet the customers' requirements and provide quotes
- Pull prints as needed to identify the correct application requirements
- Update and maintain all required information in the computerized system, to include customer data, pricing, vendor information, etc
- Contact vendors for price bids as needed
- Fax or call in orders to vendors when appropriate
- Coordinate with vendors to achieve better pricing
- Process repair orders according to procedures, ensuring timely turnaround
- Reconcile debit and credit, cost adjustment, and invoice issues with customers and vendors while maintaining positive working relationships
- Act as a technical resource to the sales force, other departments, customers and vendors to address and resolve inquiries, issues and problems
- Expedite orders for delivery as needed
- Process customer returns according to departmental procedures
- Review the open order report daily and attempt to expedite orders
- Complete special projects as assigned
- Complete and maintain all required paperwork, records, documents, etc
- Follow and comply with all safety and work rules and regulations
- Maintain departmental housekeeping standards
- MARGINAL JOB FUNCTIONS: Assist in other departments as needed
- Attend meetings as required
- Ability to prepare routine reports and correspondence
- While performing the duties of this job, the employee is occasionally exposed to the risk of electrical shock
Benefits
- Compensation starting at $19 / hour and up dependent on candidate location and experience
Company information
