Clopay Corporation
Customer Support Representative
Troy, OH | $71K - $128K
Qualifications
- Strong computer skills are required with a familiarity of Microsoft Office Products
- Previous clerical or office experience is beneficial
Responsibilities
- Position will work the hours of: 9:30AM to 5:30 PM, Monday - Friday
- Answer inbound and place outbound calls in a call center environment with the goal of increasing business, customer satisfaction and customer retention
- Take care of general customer inquiries and problems that are primarily routine or basic in nature
- Duties include a wide range of responsibilities from entering faxed orders, processing orders, managing F&I portal, backorders & shortages, working with scheduling for order changes and running reports
- Compile and prepare regular or special reports necessitating the selection of data from various sources
- Organize and maintain file system, and files correspondence and other records, including installer records
- Typing, preparation and mailing of all legal documents and other paperwork necessary to meet compliance and account set up requirements
- Handle multiple tasks and prioritize each task
- Support efforts of the management and Sales Representative in the set up of new customers
- Perform basic office functions, from maintaining office equipment to ordering supplies
- Maintain databases, system records and updates to Master files, territory manager, Oracle, OFS, etc
- 1,001-5,000 employees
- Manufacturing, Construction, Real Estate, Home Improvement, Automotive, Building Materials, Industrial Machinery, manufacturing, Residential Construction, Distribution
- Public Company
- Mason, Ohio
Company information
With four manufacturing facilities and 52 distribution centers across the U.S. and Canada, Clopay Corporation (“Clopay”) is the largest manufacturer and marketer of residential and commercial garage doors in North America. Bringing nearly 60 years of leadership and innovation to the garage door industry, the company maintains a strong family of brands including Clopay®, Holmes Garage Door Company®, Ideal Door® and CornellCookson®. Clopay sells overhead sectional garage doors and industrial rolling steel doors to homeowners, builders, remodelers, business owners, facility managers, and specifiers through a network of over 2,500 independent professional dealers and home center retail chains. Founded in 1964, Clopay is headquartered in Mason, Ohio and proud to be an American-owned and operated manufacturer.
