Reliable Automatic Sprinkler Co., Inc.
Customer Service Representative
Bloomingdale, IL | $62K - $128K
Qualifications
- Strong communication and interpersonal skills
- Outstanding customer service skills
- Excellent time management ability
- Ability to handle adversity and conflict with successful outcomes
- Outstanding attention to detail and accuracy
- Possesses strong commitment to team environment while working well with others
- Works systematically and logically to resolve problems
- Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
- Knowledge of technical details of the company product
- Proficient in computer data entry
- Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
- 2+ years of Customer Service experience in the manufacturing or construction industry
Responsibilities
- Responsible for communicating with customers via phone, email, fax, etc
- Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
- Processes customer orders, changes, and returns
- Resolves customer complaints by investigating problems, developing solutions, and making recommendations
- Works closely with the Operations Supervisor as directed
- Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
- Provides timely feedback regarding service failures or customer concerns
- Works closely with Sales Representatives on quotes, status of orders etc
- Promotes a safe workplace
- Performs other duties as directed
Benefits
- Medical, Dental, Vision, and FSA are available the 1st of the month following your start date
- 401k with company match is available 1st of the month after 90 days of employment
- Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
- 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
- 2 weeks of vacation after 6 months of employment
- 10 paid holidays - including your birthday!
- 1,001-5,000 employees
- Manufacturing, Construction, Engineering, Building Materials, Fire Protection
- Privately Held
- Liberty, South Carolina
- Company Specialties:
Manufacturer and Global Distributor of Fire Protection Products
Company information
Reliable Automatic Sprinkler Co., Inc., founded in 1920, is a global manufacturer and distributor of fire protection products. Reliable manufactures the highest quality and most innovative fire sprinklers, valves and special systems on the market; distributes a full line of best in class system components; and backs it up with premier customer service. Reliable's 450,000 sq. ft. manufacturing plant and corporate headquarters are located in Liberty, SC, with regional sales and distribution centers located throughout the US and across the world.
