Human Resources inc.
Inside Sales - Manager, Inside Sales
Crete, IL | $89K - $174K
Qualifications
- Bachelor's degree or equivalent years of sales experience in the metals industry
- Extensive product and market knowledge
- Thorough knowledge of industry processes and products
- Knowledge of customer business and purchasing philosophies, trends, habits, facilities and processes
- Able to impart industry and company knowledge to less experienced employees
- Excellent oral and written communication skills
- Detail oriented with the ability to multi-task
- Assertive, competitive and goal oriented
- Strategic thinker: confident in ability to perform job well
- Subject matter expert
Responsibilities
- This individual must demonstrate strong customer relationship skills and the ability to coach and mentor the ISRs and ensure each team member is meeting or exceeding established goals and metrics in regards to customer service, communication, accuracy and sales performance
- Participate in strategic and tactical planning activities to support achievement of sales and operational targets
- Set and track sales targets and KPIs
- Effectively lead department staff by coaching, developing, communicating, delegating, and holding staff accountable
- Create a team-oriented environment which motivates staff and keeps employees engaged in their jobs and the Company
- Identifies inefficiencies in both inter-departmental and intra-departmental sales/programs processes (such as contract review) and implements or negotiates to drive changes/improvements to these processes
- Oversee product pricing and customer quoting procedures
- Serve as liaison between Field Sales, Customer Service, Scheduling, Production and other functional personnel as required to support efficient and effective order fulfillment process and customer satisfaction
- Maintain proper employment levels through effective selection, interviewing, and training of personnel
- Oversee the customer feedback process to improve customer service and satisfaction levels
Benefits
- Central Steel offers a competitive total rewards package including health and wellness programs, retirement program, paid time off, and casual work environment
- 11-50 employees
- Management Consulting, Human Resources, Staffing and Recruiting, Outsourcing/Offshoring, Staffing & Recruiting, Professional Training & Coaching
- Privately Held
- Crofton, MD
- Company Specialties:
Custom HR Solutions, Employee Administration, Payroll & Tax Administration, Workers Compensation, Benefits Management, Training and Development, Employee Relations, Recruitment & Retention, Employee Handbook, 401(k) Administration, HRIS, Time & Attendance, Risk Management, Human Resource Outsourcing, Human Resource Management, Human Resource Administration, Benefits Administration, and Human Resources
Company information
Human Resources inc. (HRi) helps you save time by taking HR administrative tasks off your plate so that you can focus on your core mission. We help you care for your employees by providing access to a team of experienced HR professionals in Human Resource Management, Benefits Design & Administration, Payroll & Tax Administration, and Risk Management. These experts ensure compliance and reduce employment-related liability. We customize our solution to fit your specific HR needs. Reduced errors and omissions enhance accuracy and provide peace of mind with a secure HR solution. The return on investment delivers best-in-class operational support for the lowest cost of ownership. With over 30 years of expertise in Human Resources, HRi can save time, money, and resources. Discover what is possible for your organization and why employers have entrusted HRi with supporting their most significant asset, their people. www.hri-online.com
