Reposite
Account Manager - Planner Partnerships
Remote | $75K - $85K
Qualifications
- Experience Renewing Clients at a High Percentage ideally in a SaaS based business model
- Experience managing a large book of business 70-100 accounts
- Above all else you are a problem solver, what do our clients need and how can you get creative to make sure that happens (planning a new event, helping marketing brainstorm a campaign, providing detailed product feedback etc)
- Able to easily navigate Google Workspace, G Suite
- Excellent client management experience
- Organized, and impressive time management
- Excellent communicator and team player
- Innate ability to build and maintain relationships
- Friendly and outgoing with a positive attitude
- Self-motivated, with a desire to transform the hospitality industry through technology and teamwork
Responsibilities
- What you will do: This Account Manager Role will manage our clients on the planner side of the marketplace, working primarily with corporate and third party planners
- In this role, you will focus on optimizing the success of each of your accounts
- Once they sign a subscription you are responsible for the Kick Off Call, Product Training, Onboarding New Users, Handling Objections, Ensuring Usage and Growth and ultimately renewing and upselling the account
- Work closely with Reposite’s planner accounts to ensure that they see value of the platform
- Conduct training sessions with core users when new product features are released
- Advocate for clients by clearly communicating feedback to internal product and support teams
- Expand usage within existing accounts by onboarding new users and encouraging engagement across the organization
- Inspire and educate Reposite planners on the value of our solution versus antiquated and inefficient processes
- Collaborate with Account Managers on the Supplier side of the business to develop account strategies, identify cross-sell and growth opportunities, and share best practices
- Increase customer retention by conducting regular check-in calls for tactical items, and analyze/present success metrics to your key account contacts
- Conduct Quarterly Business Reviews to ensure you are on track for renewal and/or understand what is needed to get there
- Track all account activity and data in Reposite’s internal CRM (salesforce) to ensure efficiency throughout the sales cycle
- Become an expert in the technology used at Reposite to provide quick responses to any questions, concerns, or issues from clients
Company information
