Compass Group USA

SENIOR FINANCIAL ANALYST (REMOTE)

Charlotte, NC | $70K - $90K

Apply for job

Qualifications

4+ years’ experience in account management support or customer success
Bachelor’s degree strongly recommended or equivalent work experience
Detail-oriented and analytical problem solving skills with the ability to validate the accuracy of deliverables
Flexible and adapts well to change
Strong verbal and written communications skills
Customer service focus
Advanced Knowledge of data modeling, relational database structures, and ability to mold large datasets from multiple sources are required
Advanced Knowledge of Microsoft Excel, Power Query, PowerPivot, Access, Word, PowerPoint, Power BI, and M Language are required
Demonstrated ability to independently manage multiple tasks and to prioritize in a fast paced, very high-growth environment
Attention to details is a must and understanding of data integrity is key
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation
We encourage applicants with a criminal history (and driving history) to apply

Responsibilities

The primary duty of this position is preparing dashboards, analytics and reviewing key metrics of customers to leverage insights into actionable outcomes for financial growth, customer satisfaction and program penetration
Supports and prepares key business analysis to assist decision making processes
Prepare ad hoc financial analysis and special projects to support continued growth of business
Formulate new methodologies to drive efficiencies in reporting and analysis
Streamline and implement automated processes and/or process efficiencies to increase accuracy, efficiency or effectiveness of daily activities
Utilize support tools to identify opportunities to increase program participation
Develop, build and maintain strong relationships with Account Management to enhance business opportunities
Leverages a good understanding of broader company services and offerings
Participates in internal activities and initiatives designed to improve the customer experience
Works with Account Management and their customers to resolve moderate to complex day-to-day issues
Develop strong relationships with Account Management and their customers to understand customers business model to create custom reporting and dashboards customer needs
Applies advanced problem solving skills, experience and judgement to analyze information
Uses communication skills to deliver high quality service to Account Management Team
Monitors customer inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed
Provides guidance to less experienced team members
Recommends process improvements
Perform other duties as assigned

Benefits

Salary: $70,000 - $90,000 commensurate with experience
Our benefits and PTO offerings are strong
Our compensation packages are competitive
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)

: 10,001+ employees
: Retail, Hospitality, Food & Beverage, Healthcare Services, Education, Healthcare, Business Services, Food and Beverage, Restaurants, Food Service
: Public Company
: Charlotte, North Carolina
: Company Specialties:
foodservice management, food, support services, business & industry, hospitality, sports & entertainment, healthcare, education, and catering