ServiceNow
Senior Staff Outbound Product Manager-Platform
New York, NY | $181K - $317K
Qualifications
- Extensive knowledge of the Now Platform and ServiceNow business solutions (i.e, IT Service Management, Customer Service Management, HR Service Delivery, etc.)
- 12+ years in a customer-facing role, product management, technical pre-sales, or similar role
- 12+ years of experience with technology products
- World-class presentation and public speaking skills to evangelize in different settings
- Exceptional communication skills to include technical and business concepts
- Very strong written communication skills and ability to create compelling narratives
- Must enjoy working in a highly collaborative environment
- Ability to think strategically, learn fast, and communicate with impact
- Ability to travel, possibly 50% of the time
- Bachelor’s degree or equivalent experience
- English – fluent
Responsibilities
- You will be part of the Strategic Enablement Team in the Outbound Product Management organization, a talented and supportive group that is passionate about evangelizing our platform internally and externally
- You will work cross-functionally, with product teams, customers, partners, and the field to enhance the overall experience with the solution and ensure successful go-to-market
- As a Principal Outbound Product Manager, you will play a critical role in the evangelization of the Platform, helping establish Generative AI solutions and other platform capabilities in our customer base and expand that customer base
- You will articulate the value of the Platform with our customers to help drive its stickiness in our ecosystem and support our high rates of customer renewals
- Communicate the Platform story (vision/direction) in high-touch settings to support customer acquisition & retention
- Use compelling storytelling and demonstrations through clear guidance for customers to expand their ServiceNow footprint by establishing the Platform as their platform of choice
- Manage the activities necessary for a successful customer interaction/program/event that will demonstrate value, help understand issues to solve, and ultimately help increase adoption footprint
- Gather and share customer input to address adoption blockers and inform content, product strategy, and investments
- Engage and assist key accounts in adopting new products, document key learnings and develop recommended guidance for installing, implementing, and/or adopting
- Develop an understanding of how customers are using the platform to inform how adoption is affected
- Provide product technical & functional expertise to customers in high-touch settings
- Promote “best practice” implementations
- Participate in at-scale workshops, webinars, and other customer adoption initiatives or events
Benefits
- For positions in New York City, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits
- Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
- Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location
- We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location
Company information
