Account Manager | Job

Anatomy IT

Account Manager

Remote | $80K - $150K

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Qualifications

Do you have the background in leading complex sales processes and fostering relationships with diverse teams?
Solid customer service and organizational skills
4-year bachelor’s degree from an accredited institution
2 – 3 years’ work experience in an account management role, project management role or related role
High-level understanding of business technology; good understanding of network topology and its dependencies
Ability to navigate difficult customers and situations
Travel to client sites 20-30%
Presenting proposals; strong written and verbal communication
Customer-first approach
Active approach to solving problems and receiving feedback
Strong work ethic

Responsibilities

You will be the face of Anatomy IT to our customers and in turn be their voice within Anatomy
As an Account Manager (AM) you are the primary sales and relationship liaison between Anatomy and our customers
You will provide direction to our customers related to their technical roadmap and then workstations, servers, storage, and networking often from multiple vendors
Having a project management mindset is helpful as there are lots of moving parts on a day-to-day basis
You will be tasked with developing a relationship and becoming a trusted advisor to our customers
You will do great things in this role if you are a customer advocate at heart, understand customer health and risk mitigation, aren’t afraid to ask the hard questions and can ferret out upsell opportunities
If you have a strong background in IT that is even better as often AMs do end up providing consultation to the customers to help them determine what they need to be successful
Develop and maintain executive and departmental relationships with assigned clients
Establish and implement short- and long-range goals and objectives for each account
Perform regular reviews of client agreements to look for opportunities to expand or refresh
Proactive outreach to customers on a regular basis
Address and follow up on all client escalated issues
Deliver PulseCheck Business review presentations several times a year (QBRs)
Monitor customer health and proactively work with internal teams and customers to reduce churn and mitigate accounts identified as at risk or “red”
Maintain sales forecasts, key contacts & roles, account notes and other related documentation in Salesforce for all assigned accounts
Proactively work to quickly close any reactive tickets assigned to AM from ConnectWise (ticketing system)
Have visibility into the support status of each account and assist as required for any high-profile issues
Have visibility into the accounts receivable status of each account and assist where needed for any delinquencies
Attain the annual sales quota established for your defined set of clients
Role is quota based so AM will actively be looking for ways to drive success and expansion within existing customer base
Develop and present project, service, and product quotes to clients
Provide a consultative approach to your customer relationships with an eye on upsell and expansion opportunities
Gather internal and external information, to create working budgets with clients on a quarterly and annual basis
Keep an eye on expiration of any software and hardware for your customer and recommend replacements

Benefits

Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member

: 201-500 employees
: Biotechnology, Information Technology, Education, Healthcare, Research and Development
: Privately Held
: Crunchbase Link
: Last round: Feb 1, 2020
: White Plains, New York