iFLY Indoor Skydiving
Customer Service Representative
Yonkers, NY | $69K - $20K
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent (required)
- Exceptional sales skills
- Exceptional customer-service skills
- Confidence in phone and face-to-face communication
- Ability to resolve conflicts, to multi-task, and to understand customer needs
- Friendly, upbeat, compassionate, and personable attitude
- Integrity, punctuality, and professional appearance
- Ability to work well within a team maintaining positive relationships
- Basic computer skills
- *Behaviors**
- *Experience**
- *Licenses & Certifications**
Responsibilities
- **Sales** Actively listen to guests to recommend and sell experiences that improve their time at iFLY
- **Service** - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
- **Service** - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
- **Additional Responsibilities** - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule
Benefits
- Average hourly rate, including commissions - $18-20/hr
- (base + commission)
- Medical, dental, vision and supplemental plans for eligible employees
- Paid time off (PTO)
- Maternity/Paternity leave
- Holiday pay options
- 401k retirement investment with company match
- Tuition reimbursement
- Referral bonus program
- Employee discount on retail merchandise and flight packages
- Free flight time for employees and immediate family
- 501-1,000 employees
- Hospitality, Entertainment, Tourism, Sports and Recreation, Events and Conferences, Amusement and Theme Parks, Adventure and Outdoor Activities
- Privately Held
- Austin, Texas
- Company Specialties:
Team Building, Birthday Parties, Educational Programs, Family Entertainment, Company Offsites, Corporate outing, Corporate Event, STEM Field Trips, Conference Facilities, and Informal Education
Company information
iFLY is the world leader in design, manufacturing, sales and operations of wind tunnel systems for indoor skydiving. The company has flown more than 8,000,000 people in a dozen countries and at sea since launching the modern vertical wind tunnel industry in 1998. iFLY has more than 72 facilities operating worldwide with 32 wholly-owned in the US and has significant growth plans across the globe in the next 24 months. Flying friends and families isn’t all we do. We also specialize in Groups, Parties, and Events, as well as STEM Educational Field Trips. CORPORATE EVENTS Teams that fly together, stay together. iFLY has everything your company needs for team bonding activities, off-site conferences and meetings, or other events celebrating business milestones. To learn more, visit our events page: https://www.iflyworld.com/plan-your-event/corporate/ STEM Learning That Blows Kids Away! Our STEM (Science, Technology, Engineering, Math) program uses our state-of-the-art vertical wind tunnel to inspire and educate students. Trained and reviewed STEM educators will guide your students through an interactive presentation, demos in the wind tunnel and grade-appropriate lab activities. To learn more, visit our STEM page:https://www.iflyworld.com/programs/stem-field-trips/
