Michaels Stores
Operations Manager
Munhall, PA | $108K - $153K
Qualifications
- Retail management leadership experience
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching and stretching
Responsibilities
- Lead the operational processes to deliver sales and profits while protecting our assets
- Provide a well merchandised and well in-stock store by leading and supporting inventory management processes
- Lead a team of well-trained team members to deliver a customer centric shopping experience
- Deliver friendly customer service
- Assist Store Manager in planning and supporting the scheduling and execution of store workload
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
- Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
- Achieve your KPI’s; manage your team to achieve their role KPI’s
- Manage the visual merchandising standards in store and execution of feature space and seasonal layouts
- Manage and execute the inventory management processes in store
- Manage and execute merchandise operations and Omni channel processes
- Manage and execute shrink and safety programs
- Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
- Serve as Manager on Duty (MOD)
- Acknowledge customers, help locate product and provide solutions
- Cross trained in Custom Framing selling and production
- Assist with Omni channel processes
- Other duties as assigned
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings
- 10,001+ employees
- Retail, Education, Consumer Goods, Media & Entertainment, Apparel, Home Decor, retail, Party Supplies, Toys & Games, Specialty Retail
- Privately Held
- Irving, Texas
- Company Specialties:
Michaels Stores, Inc. is North America’s largest specialty retailer of arts, crafts, framing, floral, art, kids crafts, DIY, yarn, beading, and scrapbooking
Company information
The Michaels Companies, Inc. is North America's largest specialty provider of arts, crafts, framing, floral, wall décor, and seasonal merchandise for Makers and do-it-yourself home decorators. The Company owns and operates more than 1,200 stores in 49 states and Canada. Additionally, the Company serves customers through Michaels.com, consumercrafts.com and aaronbrothers.com. The Michaels Companies, Inc., also owns Artistree, a manufacturer of high quality custom and specialty framing merchandise, and Darice, a premier wholesale distributor in the craft, gift and decor industry. For a list of store locations or to shop online, visit www.michaels.com or download the Michaels app.
