Spectrum
Customer Service Rep, Internet and Voice Repair
Middletown, NY | $20K - $30K
Qualifications
- Ability to read, write, speak and understand English
- High School Diploma or GED
- 6 months or more of customer service or related experience
- 6 months or more of basic technical support experience
- 6 months or more heavy volume phone experience
- 6 months or more experience working with computers and multiple software applications
Responsibilities
- Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment
- Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions
- Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied
- Your attention to detail will be essential as you note actions taken and record customer service histories in full
- All of this helps to create and maintain positive customer experiences
- You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together
- If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track
- Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience
- After that, you’ll be ready to answer all kinds of technical questions, process orders, and more
- Our dedicated mentor program and coaching line ensure you're supported on calls
- One-on-one time with group leaders and additional support staff give you everything you need to create a streamlined process for your customers and yourself
Benefits
- Outstanding paid training program, with mentoring to ensure your success
- A set schedule that you can plan your life around
- Generous paid time off
- Free internet and cable services in our coverage area
- Comprehensive health, dental and vision benefits in first 30 days
- Best in class Retirement Plans and 401k Match – up to 9% of wages per year
- Educational Assistance up to $10,000/year with no waiting period
- A diverse and inclusive team where you will feel valued
- Salary: $20/hour
- Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more
- In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families
- The pay for this position has a salary range of $20.00 to $30.30
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location
- 10,001+ employees
- Information Services, Software, Information Technology, Technology, Cloud Computing, Telecommunications, Internet, Information Technology and Services, Media & Entertainment, Information Technology & Services
- Public Company
- Last round: Series unknown
- Stamford , CT
- Company Specialties:
TV, Internet, and Voice
Company information
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com. To view our privacy policy, please visit: https://www.spectrum.com/policies/your-privacy-rights
