Gurucul
Senior Customer Success Manager
El Segundo, CA | $71K - $200K
Qualifications
- R, EDR etc.)
- Prior experience owning customer lifecycle adoption, renewal/expansion, or escalation customer management in the enterprise space
Responsibilities
- It combines machine learning behavior profiling with predictive risk-scoring algorithms to predict, prevent, and detect breaches
- Owner of customer’s overall success with Gurucul technology and services, including subscription renewal and expansion
- Develop and manage plans of action, and work closely with cross-functional teams to drive issue resolution as needed
- Promote the maximum value of customer’s investment, including “stickiness” and full utilization of the product, and collaborating with sales teams to ensure growth attainment and increased footprint
- Prepare and deliver Quarterly Business Reviews (QBRs) with customer to review overall health of the account and adoption of Gurucul products and services
- Effectively manage and motivate professional service teams and provide constructive on-the-job feedback/coaching to team members
- Partner with Sales, Product/Engineering, Operations and Support in a collaborative manner, with the goal of improving the customer experience and operating more efficiently as a company
- Drive high-quality work products within expected timeframes and on budget
- Monitor progress, manage risk and ensure key internal and external stakeholders are kept informed about progress and expected outcomes
- Stay abreast of current business and industry trends relevant to the client’s business
Benefits
- Gurucul offers competitive compensation packages and full benefits for all full-time employees
- 51-200 employees
- Artificial Intelligence, Machine Learning, Cybersecurity, Data Security, Security Analytics, Network Security, Identity and Access Management, IT Risk Management, Behavioral Analytics
- Privately Held
- Founded: 2010
- El Segundo, CA
- Company Specialties:
Predictive Security Analytics, User & Entity Behavior Analytics, Actionable Risk Intelligence, Insider Threat Prevention, Identity Analytics, Security Intelligence, Behavior Analytics, Fraud Analytics, Cloud Security Analytics, Account Compromise, Data Exfiltration, SIEM, and Security information and event management
Company information
Gurucul is a global cybersecurity company that is changing the way organizations protect their most valuable assets, data and information from insider threats and external cyberattacks, both on-premises and in the cloud. Gurucul’s real-time Cloud-native Next-Gen Security Operations and Analytics Platform provides customers with Open XDR, Next Generation SIEM, UEBA, and Identity & Access Analytics. It leverages machine learning behavior profiling with predictive risk-scoring algorithms to predict, detect and prevent data breaches, fraud and insider threats. It also reduces the attack surface for accounts and eliminates unnecessary access rights and privileges to increase data protection. Gurucul is backed by an advisory board comprised of Fortune 500 CISOs, and world-renowned experts in government intelligence and cybersecurity. The company was founded in 2010 by seasoned entrepreneurs with a proven track record of introducing industry-changing enterprise security solutions. Gurucul’s mission is to help organizations protect their intellectual property, regulated information, and brand reputation from insider threats and sophisticated external intrusions. Gurucul technology is used by Global 1000 companies and government agencies to fight cybercrimes, IP theft, insider threat and account compromise. It is also used for log aggregation, compliance and risk-based security orchestration and automation for real-time extended detection and response. Gurucul is headquartered in Los Angeles, CA.
