GitHub
Senior Manager, Customer Success Management
Myrtle Point, OR | $95K - $252K
Qualifications
- Minimum 8 years experience in post-sales roles such as Customer Success, Professional Services, Account Management, or other related roles
- Minimum 3 years experience leading teams within a management capacity
- Ability to commit to working east coast (EST) hours
Responsibilities
- Many of the team members will be supporting customers within the eastern time and South American timezones, therefore it is imperative that we bring on a team member who can commit to this timezone
- Own & Report on Key Metrics
- Ensure high revenue retention & growth for existing customers
- Work on deployment & implementation rates
- Manage against performance expectations
- Create & maintain a team-based culture, focused on customer outcomes
- Mentor & grow your team of CSMs
- Driving Value for Customers
- Develop strategies to expand engagement and enable adoption
- Build & maintain alignment with internal stakeholders in pursuit of team and company goals
- Build initiatives to expand product awareness and identify new opportunities for growth for customers
- Distill best practices across the customer base and develop repeatable mechanisms to drive efficiency within your team
- Support the expansion and renewal opportunities
- Action Voice of the Customer feedback
- Drive executive alignment and engagement with customers
- Support mechanisms to share customer feedback to Product & Marketing
Benefits
- Compensation Range
- USD $94,960.00 - USD $251,760.00 /Yr
- In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role
- These pay ranges are intended to cover roles based across the United States
- An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant
- At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock
- These rewards are allocated based on individual impact in role
- 501-1,000 employees
- Information Technology, Technology, Software Development, Cloud Computing, Computer Software, Internet, Information Technology and Services, Computer Networking, Computer Hardware, Computer & Network Security
- Privately Held
- Last round: Aug 28, 2016
- San Francisco, CA
Company information
As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
