Signature Flight Support

Signature Aviation

Customer Service Representative (Full-Time) - TTN

Trenton, NJ | $116K - $160K

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Qualifications

  • Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa
  • Ability to read small print
  • High School diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver’s license
  • A professional appearance
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
  • Ability to successfully and timely complete Signature’s training programs Ability to use a computer and email, including passing computer-based training modules
  • Strong verbal and written English communication skills
  • Ability to work flexible schedules and in various weather conditions
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)

Responsibilities

  • A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner
  • CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature’s procedures
  • Although customer service is a top priority, a large number of the CSR’s daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings
  • Work as part of a team to provide everyone with a friendly welcome to Signature
  • Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met
  • This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties
  • Increase customer satisfaction by understanding and promptly addressing customers’ needs, which may include identifying and offering additional Signature services
  • Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner
  • Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
  • Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by Signature’s customers and other visitors
  • Replenish complementary beverages/supplies, as outlined in the facility appearance standard
  • Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed
  • Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested
  • Assist pilots with access to airport and weather information, portals and computers
  • Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed
  • Abide by emergency response procedures when/if critical events occur
  • Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
  • Exhibit a positive attitude, consideration and courtesy to everyone at all times
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
  • Create accurate records pertaining to time worked and activities and services performed
  • Other duties as requested
  • While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp
  • Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise
  • The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines)
  • Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled
  • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
  • Clearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documents
  • Operate a multi-line telephone and use the company-approved greeting
  • Drive cars, vans or other shuttles
  • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies
  • Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders
  • Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software

Benefits

  • Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development
  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid Maternity Leave
  • Tuition reimbursement
  • Employee Assistance Program (EAP) & Perks

Company information

Signature Flight Support Corporation, a Signature Aviation plc company, is the world’s largest fixed-base operation (FBO) and distribution network for business aviation services. Signature services include fueling, hangar and office rentals, ground handling, maintenance and a wide range of crew and passenger amenities at strategic domestic and international locations. Headquartered in Orlando, Florida, Signature currently operates at more than 200 locations in the United States, Europe, South America, Africa and Asia. For more information, please visit: www.signatureaviation.com.

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5,001-10,000 employees
Logistics, Transportation, Manufacturing, Aerospace and Defense, Aviation, Engineering, Transportation Services, Logistics and Supply Chain, Business Services, Energy
Privately Held
Orlando, Florida
Company Specialties:
Aviation Fuel Services, Flight Support Services, Aircraft handling, and Fixed Base Operations