General Hotels Corporation
Guest Service Manager-Holiday Inn
Terre Haute, IN | $78K - $133K
Qualifications
- Valid driver’s license and current insurance
- Computer skills are a must
- Must have hotel management experience
- Multi department management knowledge is ideal
- Continuous standing/walking throughout the shift
- Excellent customer service skills are a must
- Strong leadership skills are a must
- Strong conflict resolution and service recovery skills are a must
- Polished, professional appearance and positive attitude
- Strong delegation/prioritizing skills are a must
- Must be available to work any night of the week and flexible from 5am-2am
- Strong cash handling and mathematical skills are a must
Responsibilities
- Create energy with an upbeat positive demeanor
- Act and look the part by setting a professional, positive example at all times
- Get to know your guests by being thoughtful, adaptable and building connections
- Make it happen by being perceptive, finding a way to say ‘yes’ and taking ownership
- Manage day to day staffing requirements, plan and assign work, and establish performance and development goals for team members
- Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
- Educate and train team members in compliance with federal, state and local laws and safety regulations
- Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards
- Ensure front office staff provides guests with prompt service, professional attention and personal recognition
- Ensure guests are greeted upon arrival and make time to interact effectively with guests
- Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
- Conduct routine inspections of the front office and public areas and take immediate action to correct any deficiencies
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
- Perform other duties as assigned
- Will serve as Manager on Duty (MOD) on a regular basis
- Reports directly to the General Manager
- Typically supervises front desk supervisors, desk agents, and night audit etc
Benefits
- ***DAILY PAY, INSURANCE AFTER 30 DAYS, PAID TIME OFF, HOTEL DISCOUNTS***
- 1,001-5,000 employees
- Hospitality, Travel, Tourism, Accommodation, Leisure
- Privately Held
- Indianapolis, IN
Company information
General Hotels Corporation is a leading hotel developer, owner/operator and third-party hotel management company since1962. The organization currently operates 60 hotels representing nearly 5,000 hotel rooms. General Hotels Corporation’s portfolio includes independent hotels and franchises of nationally recognized brand hotels across full service, select service and extended stay segments including Candlewood Suites, Crowne Plaza, Comfort Inn, Holiday Inn, Holiday Inn Express, Holiday Inn Express & Suites, Homewood Suites, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn, Hyatt Place, Courtyard, SpringHill Suites, TownePlace Suites, and Fairfield Inn.
