Burlington Stores, Inc.
Operations Service Manager
Walker, MI | $21K - $29K
Qualifications
- Do you work well in a process-driven environment where organization and efficiency are critical to success?
- Candidates must have 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization and be able to work a flexible schedule; including early mornings, nights, weekends, holidaysand required travel, as needed
- Candidates must also be able to lift and move boxes weighing up to 40 lbs
Responsibilities
- You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results
- You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors while also overseeing business operations to ensure our associates are delivering excellence customer service and the highest degree of professionalism
- Manages the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures
- Provides guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers
- Manages the overall execution of operations and receiving SOPS, including the continuous flow process
- Monitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory
- Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning
- Assist in the management of other store operations areas as needed
- …are excited to deliver great merchandise values to customers every day;
- …take pride and ownership in helping drive positive results for a team;
- …are committed to treating colleagues and customers with respect;
Benefits
- You will enjoy a competitive wage, flexible hours, and an associate discount
- Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance
- Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan
- Mid USD $29.00/Hour
Company information
