Ripple

Ripple

Senior Partner Engineer (Customer Success) (Greater NYC Area, NY)

US | $131K - $164K

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Qualifications

  • Strong understanding of complex software product architecture, including SaaS deployment and on-premise
  • Experience with REST API, web technologies, Docker, Kubernetes, and scripting languages such as JavaScript or Python
  • Experience writing code and applying new technologies to create market-leading solutions on a global scale
  • In-depth knowledge of the wider market dynamics, challenges, and technological advancements surrounding Ripple and its customers/partners
  • Proactive and driven with a talent for leading and inspiring others
  • Expertise in driving customer/partner software integration engagements and providing exceptional support across multiple channels
  • Apply knowledge of crypto markets to take on complex challenges that require strengths in decision-making and problem-solving
  • Possess excellent planning skills and able to lead multiple priorities and tasks
  • Adaptable to meeting the evolving needs of a high-growth and fast-paced organization
  • Exceptional team-working and interpersonal skills, with a positive demeanor — as well as the ability to build trust and confidence among customers, suppliers, partners, and colleagues
  • Strong communication skills, both in written and oral form
  • Excellent level of English
  • Spanish is a strong plus
  • Other common names for this role: Senior Customer Success Manager, Principal Customer Success Advisor, Director of Customer Success Engineering, Head of Customer Success and Innovation, Customer Success Engineering Lead, Senior Technical Liaison Engineer, Lead Integration Engineer, Senior Customer Success Engineer, Lead Client Solutions Engineer, Senior Client Technical Advisor, Lead Customer Experience Engineer, Principal Customer Support Engineer, Lead Partnership Technology Engineer
  • The opportunity to build in a fast-paced start-up environment with experienced industry leaders

Responsibilities

  • To help deploy its solutions to customers globally we are seeking an experienced enablement engineer to help on-board new clients into the platform, help them design governance flow and operating models, as well as leading API implementation
  • Join an exciting team and onboard clients onto the cutting-edge Harmonize platform through a mix of trainings and support
  • Showcase how Harmonize can meet clients' business needs and help formalize their requirements
  • Provide functional and technical expertise across all of Metaco's products and service offerings
  • Own and manage customers' training sessions, contributing to the knowledge database by writing articles, best practices, and how-to documents
  • Assist clients with deploying innovative Metaco products and solutions
  • Utilize data to provide insights and recommended action plans to improve customer experience workflows
  • Ensure client deployments follow the company's recommendations and highlight risks to increase customer satisfaction
  • Drive product maturation via customer/partner feedback and ideation work with Product Management and Engineering
  • Partner closely with Metaco product and engineering on feature definition, prioritization, design reviews, and rollouts
  • Work with Sales, Business Development, Account Management, and Product to ensure processes and tools are in place for the wider rollout of new products
  • Lead solution design and integration discussions with customer business and technical teams to ensure requirements are understood, documented, and meet expectations
  • Break down project objectives into appropriate and manageable tasks and milestones
  • Provide business and technical expertise in customer dialog and up-selling of new Metaco services
  • Advise and guide customers/partners to achieve maximum benefits from their implementation
  • Travel to customer and partner locations when work-related travel resumes (20-30%)
  • Embrace innovation and strive to improve support processes to increase customer experience and satisfaction
  • Join a dynamic and innovative team that values creativity and collaboration
  • Play an integral role in driving the growth of the company and shaping the future of the crypto custody industry

Benefits

  • Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position
  • This range does not include equity or additional compensation, such as bonuses or commissions
  • NY Annual Base Salary Range
  • $131,480—$164,350 USD
  • A professional development budget to support other modes of learning
  • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team
  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Mobile phone stipend
  • Twice a quarter R&R days so you can rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming
  • Generous vacation policy - work with your manager to take time off when you need it
  • Industry-leading parental leave policies
  • Family planning benefits
  • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Company information

Using proven crypto and blockchain technology honed over a decade, Ripple’s enterprise-grade solutions are faster, more transparent, and more cost-effective than traditional financial services. Our customers use these solutions to source crypto, facilitate instant payments, empower their treasury, engage new audiences, lower capital requirements, and drive new revenue. Founded in 2012, Ripple's vision is to enable a world where value moves as seamlessly as information flows today—an Internet of Value. Ripple is the only enterprise blockchain company today with products in commercial use. Ripple’s global payments network includes over 300 customers across 40+ countries and 
 six continents.

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501-1,000 employees
Software, Finance, Financial Services, FinTech, Technology, Blockchain, Software Development, Banking, Blockchain Technology, Financial Technology
Privately Held
Founded: 2012
San Francisco, CA
Company Specialties:
Cross-Border Payments, Financial Technology, Cryptography, Distributed Ledgers, Fintech, Finance, Blockchain, Payments, Cryptocurrency, and Payments