Leanpath
Account Director (Customer Success) at Leanpath in Beaverton, OR
Beaverton, OR | $200K - $250K
- The Role We have an immediate opportunity for an Account Director to lead, build and grow our relationships with customers. The Account Director is a senior role within the Leanpath Customer Success team, which is focused on growth and retention. The ideal candidate will have direct experience and expertise managing complex client relationships, and will be excited by a new challenge to create the framework and lead a small team to ensure strong client relationships. We are seeking someone with an analytical mindset, preferably with a consulting and sales background, who is very strong at building and fostering enterprise relationships for growth and success. Primary Job Tasks & Responsibilities Relationship Building & Resource Management: The Account Director will lead the design and delivery of the program best suited to meet the client's needs, assembling and briefing internal project teams, overseeing progress, updating clients, and adjusting the project plan or strategy based on... field learnings. The Account Director will oversee the vision for the customer lifecycle. They will participate in and oversee client communication, accelerating time to start, training deliverables and scheduling, approvals and IT scoping. Growth and Revenue Responsibility: The Account Director will work closely with senior level customers to ensure client goals are understood and met. They will be responsible for obtaining a deep knowledge of the client organizations, monitoring changes in client strategy and leadership, driving expansion opportunities, and managing all aspects of contract renewals. They will also be responsible for seeing opportunity, guiding to it strategically, and seeing it through to close. This will include scoping, quoting, creating and presenting Statements of Work for customer projects. Performance Monitoring: The Account Director will monitor client satisfaction, analyze client outcomes, and prepare ROI analyses. They will ensure the client understands their results and will develop materials and presentations for clients to share their success within their own organizations. The Global Account Director, along with associated Customer Success Managers, will evaluate program success shoulder-to-shoulder with the client, with constant focus on program improvements and innovations. Evaluation of success will be closely tied to KPIs of customer churn and expansion. Marketing and Business Development Support: The Account Director will periodically attend conferences, industry events and strategic client meetings. (Travel up to 20% once post-COVID international travel resumes.) Other Duties: The Account Director will perform other duties as assigned. Overall, they will serve as the point person to their client and will be responsible for overseeing and managing the account's success. Education & Experience BA/BS required 5 years of strategic account manager/director and/or consulting experience with senior leadership Prior consulting experience preferred Prior sales experience preferred Foodservice business experience and/or SaaS experience/knowledge preferred Proven success working with strategic enterprise accounts for successful growth and ROI Vendor/client relationship management experience. Key Competencies Driven to build exceptional relationships with clients, specifically senior level customers, through a consultative, values-driven approach Strong team leadership skills with experience setting priorities, mentoring, and balancing team roles and responsibilities Excited to give 100% in an entrepreneurial, collaborative organization Mission-aligned with Leanpath sustainability and food waste goals, while comfortable working in a for-profit, commercial environment Strong problem solver; clear and creative thinker Experience with planning/scoping for domestic and international market deployment Ability to identify challenges and develop/find solutions Own and make decisions with the best interests of the company and client in mind Comfortable directing conversations and providing direction to onboarding team regarding highly varying technical solutions Experience managing and monitoring performance metrics across account portfolios Assist with development of customer stories, case studies and client references Excellent verbal and written communication skills Energetic, positive, diplomatic, professional presence Fluent with current versions of entire MS suite and other web-based collaboration tools such as Google and Zoom. Salary Range: $200K -- $250K Minimum Qualification Account Management, Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications
- 51-200 employees
- Retail, Manufacturing, Technology, Hospitality, Healthcare, Food and Beverage, Waste Management, Environmental Services, Foodservice, Sustainability
- Privately Held
- Founded: 2004
- Last round: Debt financing
- Last round: US$ 7.0M
- Beaverton, OR
- Company Specialties:
Food waste tracking systems, Foodservice efficiency, Food waste prevention, and Business intelligence
Company information
We believe front-line foodservice workers are the real change agents in the global fight against food waste. We empower them with technology and coaching to have a meaningful impact on the environment, at the same time they improve their kitchen’s efficiency. Since 2014 alone, Leanpath-empowered culinary teams have prevented over 38 million pounds of food from being wasted.
