TruGreen
Service Manager
Thornton, CO | $60K - $101K
Qualifications
- Associate's degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience
- 2+ years of supervisory management experience required
- Certificates, licenses, and registrations as required by federal and state law
- Requires extensive local travel
- Valid, permanent driver's license from state of residence and a clean driving record per company standards are required
- Current liability auto insurance required
- Must be able to obtain and maintain a valid DOT medical card
- Must be 21 years of age by date of hire
- Excellent verbal and written communication skills
- Ability to communicate effectively at all levels of leadership and with front line staff
- Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals
- Excellent time management skills
- Practical knowledge of service industry and experience in developing and executing sales plans
- Business process analysis skills
- Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Sit or stand
- Walk on uneven surfaces or climb stairs for an extended period of time
- Use hands and arms to handle, feel or reach
- Speak and hear
- Use vision abilities for close, distance, color, peripheral, depth, and focus
- Lift up to 50 lbs independently
- Push and pull equipment
- Stoop, kneel, crouch or crawl
- Ability to speak, read and write fluently in English is required
- You MUST BE physically located in the United States while performing this job
- This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law
Responsibilities
- Provides quality and timely service to the customer through the recruitment, training, and supervision of a team of lawn care specialists
- Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations
- Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints
- Ensures diplomacy concerning customer service-related concerns
- Coaches and develops lawn specialists and trainees
- Works with other managers to identify ways to reduce customer cancellations
- Recruits, interviews and selects personnel needed to efficiently staff the service function
- Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy
- Supervises a team of technicians to ensure service (production and sales) goals are met
- Maintains positive morale among personnel and actively promotes teamwork
- Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures
- Determines work procedures issuing oral and written instructions
- Expedites workflow by coordinating the sharing of information between customer and field technician
- Prepares work schedules and assigns and monitors duties to service personnel for efficiency
- Prepares composite reports from individual reports of subordinates
- Conducts daily and weekly management meetings
- Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies
- Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Benefits
- $60,482.00 - $100,802.00
- In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks
Company information
