Pindrop

Pindrop

Senior Devops Engineer

Atlanta, GA | $74K - $179K

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Qualifications

  • You have the ability to understand hardware/software/cloud platforms from the ground up, become a subject matter expert on it, and have the ability to troubleshoot, configure, and repair the platform
  • You have demonstrated the ability to make relevant, specific, and high value recommendations to the design or implementation of a platform
  • Startup experience is a requirement
  • The candidate must possess the ability to "wear many different hats", juggle multiple priorities, context shift quickly, and thrive in an environment where you don't have a strictly defined job definition
  • Very self motivated and work with minimal supervision
  • See a problem, own it, solve it, do it
  • You have a passion for technology and are constantly researching new/emerging solutions
  • Not afraid to dig into technology you’ve never used before, work on high value systems, or racking servers if that is what is needed to be done
  • You are resilient in the face of challenges, change, and ambiguity
  • You are optimistic and believe that you can make a problem into a solution
  • You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
  • You are nimble and adaptable when priorities change and continue to see the “forest through the trees”
  • Extensive Redhat/CentOs/Ubuntu/Rocky linux administration experience
  • Experienced in Software Defined Networking Technologies (SDN)
  • Scripting expertise, preferably Python and Bash
  • Knowledge of some or all of our toolset: Jenkins/Github Actions, Github, Nginx, Proxmox, Splunk, ELK, Artifactory, Prometheus/Grafana, containers, etc
  • Experience working with many AWS and/or GCP infrastructure services such as EC2, RDS, S3, EIP, NLB, Route53, Kubernetes, and more
  • Experience with networking concepts within firewall, switch, and routers
  • Demonstrated experience identifying security vulnerabilities with the associated ability to remediate them in a timely manner
  • Demonstrated history working within a distributed architecture and CI/CD best practices

Responsibilities

  • Design, document, build, maintain, and support a wide array of complex infrastructure and services
  • Own key components of our deployment pipeline and operational infrastructure
  • Work on multiple assignments at once, collaborate with the larger teams to establish and use best practices
  • Analyze performance/usability challenges and propose innovative solutions to solve them
  • Proactively enhance monitoring and troubleshooting capabilities
  • Look at every manual process and find ways to automate/code it into a highly reliable and reportable system
  • Automate software deployment processes and continuously improve our CI/CD posture
  • Mature our processes from ad-hoc to optimized
  • Take complex systems and make them seem boring because they are so reliable
  • Be part of an on-call rotation with occasional night/weekend work
  • Be introduced to your team, colleagues, added to any standing meetings such as 1:1’s, standups, weekly touchpoints
  • Be onboarded, accounts created, access verified
  • Begin getting familiar with our different products, services, workflows, deployments, and environments
  • Understand expectations for the team, and be able to start planning for development and contributing to projects
  • Begin submitting and reviewing PRs

Benefits

  • Competitive compensation, including equity for all employees
  • Unlimited Paid Time Off (PTO)
  • 4 company-wide rest days in 2024 where the entire company rests and recharges!
  • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
  • Best-in-class Health Savings Account (HSA) employer contribution
  • Affordable vision and dental plans for you and your family
  • Employer-provided life and disability coverage with additional supplemental options
  • Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
  • One year of diaper delivery for your newest addition to the family!
  • Identity protection through Norton LifeLock
  • Remote-first culture with opportunities for in-person team events
  • New hire and recurring monthly home office allowance
  • When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
  • Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
  • Company holidays
  • Annual professional development and learning benefit
  • Pick your own Apple MacBook Pro
  • Retirement plan with competitive 401(k) match
  • Wellness Program including Employee Assistance Program, 24/7 Telemedicine

Company information

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust for every voice interaction. Pindrop solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivaled amount of intelligence from every call encountered. Pindrop solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation. Pindrop solutions have been implemented in 8 of the top 10 US banks and 5 of the top 7 US life insurers. Additionally, 70% of Pindrop US customers are Fortune 500. Pindrop, a privately held company, headquartered in Atlanta, GA, was founded in 2011 and is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, and IVP. For more information, please visit pindrop.com.

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201-500 employees
Software, Information Technology, Technology, Artificial Intelligence, Data Analytics, Cybersecurity, Telecommunications, Fraud Prevention, Customer Service, Voice Recognition
Privately Held
Last round: Jan 12, 2023
Last round: US$ 5.0M
Atlanta, Georgia
Company Specialties:
anti-fraud, phone fraud, fraud, authentication, call center authentication, voice, IOT, and fraud prevention