NTHRIVE SOLUTIONS, INC.
Director, Customer Success
KS, US | $250K - $500K
Qualifications
- years' work experience in customer management Demonstrated knowledge of healthcare revenue cycle management Demonstrated working knowledge of Gainsight, specifically Journey Orchestrator Demonstrated interpersonal skills, teamwork, and collaboration Self-starter and independent thinker along with aptitude to work with a team Excellent written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages Must display excellent problem-solving skills with all levels of internal and external clients Excellent technical skills, especially using MS Office (Outlook, Teams, Word, Excel, Power Point) Travel:
Responsibilities
- For more information on nThrive, please visit The Director, Customer Success is responsible for managing a Customer Success team to support all aspects of client activity
- This role will ensure client accounts are meeting and exceeding revenue targets, ensuring renewals and identification of other opportunities, promoting client satisfaction
- and ensuring value realization
- This colleague will work with other colleagues from Client Success, Sales, Support, Implementation, Product Management, Development and Marketing, as appropriate to serve the needs of their clients
- Responsibilities Reports to VP, Client Success and manages a team of Customer Success Managers Accountable for customer health and retention Use data to proactively develop strategies and initiatives that will improve customer outcomes and satisfaction Drive team to improve client engagement in KLAS, NPS, reference program and other company initiatives Participate in quarterly business reviews Support team day to day activities, one on one check-ins, monthly accountability calls for renewals, risk, client health, etc
- Train and mentor new colleagues Develop relationships with customer executives and leaders to form a multi-level relationship within nThrive Develop relationships with leadership network within nThrive for positive collaboration to improve customer experience Qualifications 10
Benefits
- $250K -- $500K+
- Healthcare Consulting, Revenue Cycle Management, Healthcare Solutions, Medical Billing and Coding, Health Information Management
- Founded: 2008
- Alpharetta, Georgia
Company information
