Envista Holdings Corporation
Customer Care Representative
Madison, WI | $85K - $22K
Qualifications
- Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
- This individual must be able to function in a fast-paced environment, where priorities may change rapidly
- High school diploma or equivalent required
- Minimum of 1 year relevant customer service work experience required
- Proficient with Microsoft Office including Outlook, Word, and Excel (basic) required
- Proven success in quickly learning computer systems required
- Excellent data entry accuracy and strong attention to detail required
- Effective verbal and written communication skills in English required
- Proficiency in reading and interpreting documents in English required
- Proven success in prioritizing assigned work required
- Ability to gather, understand, and interpret information required
- Good analytical and conceptual thinking skills required
- Ability to build and maintain good rapport and handle situations with confidence, tact, and resourcefulness required
- Customer-centered mindset and ability to effectively deescalate emotions required
- Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
- Frequently uses hands and fingers
- An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening
Responsibilities
- The Customer Care Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals
- They will be responsible to contribute to company revenue by consistently meeting productivity and quality standards
- Answers inbound customer calls and emails related to placing orders, order status, product information, or pricing
- Regularly monitors emails and ensures department goals are met while providing exceptional customer service
- Processes customer orders and complaints in ERP system (Oracle) promptly and accurately
- Proactively informs leadership of any foreseen issues or challenges
- Effectively collaborates with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales when needed to resolve customer issues
- Create and maintain customer accounts
- Attends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings
- Meets individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levels
- Resolves technical issues over the phone and prepares Return Merchandise Authorizations (RMA) as needed
- Recommends specific products to proactively close phone sales
- Participate in continuous improvement activities under the Envista Business System (EBS) to contribute to a high-performing team while meeting customer satisfaction
- Complete annual compliance trainings via computer
- Attends required department trainings on and offsite when needed
- Follows company policies and procedures including quality and safety
- They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management
- Occasionally reaches up/down with arms
- Occasionally lifts and/or moves up to 5 lbs
Benefits
- Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs
- The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans
- $19.30 - $22.20 per hour
- 10,001+ employees
- Insurance, Financial Services, Asset Management, Wealth Management, Medical Devices, Healthcare Services, Healthcare, Investment Banking, Industrial Machinery & Equipment, Diagnostics & Research
- Public Company
- Last round: Post IPO debt
- Last round: US$ 450.0M
- Brea, California
Company information
We know that dental professionals do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end. At Envista, we are uniquely positioned to be this champion. Our differentiated combination of continuous improvement, a bias toward action and innovation, and a deep respect for the professionals we serve embolden us to champion dental professionals like no one else can. Our comprehensive product portfolio covers an estimated 90% of dentists’ clinical needs for diagnosing, treating and preventing dental conditions as well as improving the aesthetics of the human smile. We believe true champions lift each other up, and we are looking for new champions to join our team. If you believe, champions do more than win, they stand for something bigger, you can build a meaningful career at Envista. If you believe champions work to be their best, help others be theirs, show up every day to make a difference, and celebrate the differences in others, let’s talk. Are you a champion? Learn more at www.envistaco.com. Together, we can do amazing things. Envista Holdings Corporation is an independent, public company that launched in the second half of 2019, and is one of the largest global dental products companies, with a differentiated portfolio including dental implants, orthodontics, and digital imaging technologies. [This communication is for informational purposes only and shall not constitute, or form a part of, an offer to sell or the solicitation of an offer to sell or the solicitation of an offer to buy any securities.]
