Genuine Parts Company
Sr Customer Service Representative
Indianapolis, IN | $79K - $162K
Qualifications
- Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination
- Reliability, organization, and attention to detail required
- Strong communication skills including written, verbal, and listening
- Ability to multi-task and time management skills required
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Responsibilities
- Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls
- Responds to basic customer inquires regarding products, provides quotes, and handles order entry
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
- Orders items to ensure appropriate inventory levels are maintained for customers
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
- Determines the most cost effective shipping method for customer orders
- Partners with Account Representatives to ensure customer satisfaction
- Expedites backorders
- May pull inventory and prepare order for shipment to customer
- May handle customer returns
- Performs other duties as assigned
Benefits
- Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay
- 10,001+ employees
- Retail, Construction, Retail Trade, Consumer Goods, Industrial, Electrical, Wholesale Trade, Transportation Services, Business Services, Consumer Discretionary
- Public Company
- Atlanta, Georgia
- Company Specialties:
Automotive and Industrial
Company information
Founded in 1928, Genuine Parts Company is a global service organization engaged in the distribution of automotive and industrial replacement parts. The company's Automotive Parts Group distributes automotive replacement parts in the U.S., Canada, Mexico, Australasia, France, the U.K., Ireland, Germany, Poland, the Netherlands, Belgium, Spain and Portugal. The company's Industrial Parts Group distributes industrial replacement parts in the U.S., Canada, Mexico and Australasia. In total, the company serves its global customers from an extensive network of more than 10,000 locations in 17 countries and has approximately 58,000 employees. Further information is available at www.genpt.com.
