Michigan Farm Bureau Family of Companies
Life Customer Service Representative
Lansing, MI | $86K - $129K
Qualifications
- High school diploma or equivalent required
- Minimum Six Months Experience In Insurance Processing Required
- Experienced computer usage and proven keyboarding skills required
- Experience Or Training In Telephone And Written Communications Required
- Experience in customer service activities required
- Willingness to pursue continuing job related training and education required
- Completed Telephone Doctor Customer Service training required and currently utilizing course tools
- Certification in LOMA FLMI Level I required
Responsibilities
- To be an effective team member of the Life Customer Service Department
- To provide excellent customer service in a prompt and professional manner
- To address questions and concerns from customers by providing account or policy information and solving problems or errors
- To process billing account changes and payments, and help maintain reports/tasks
- To provide support and assist Associate Life Customer Service Representatives with billing and product questions, supervisor phone calls, meetings, maintaining departmental standards with accuracy, and participating in task and/or telephone training
- Answer telephone inquiries and process transactions on all life products from agents, insureds, and third parties effectively and efficiently
- Take ownership of complaints and inquiries and proactively follow through to resolution
- Represent the company professionally in both knowledge and conduct
- Maintain advanced knowledge of both billing and products to process information, including changes, answering questions and resolving problems
- Ensure information regarding customer requests and complaints is provided accurately and efficiently
- Provide answers or solutions in a clear and concise manner
- Make reasoned decisions quickly and appropriately
Benefits
- Note Farm Bureau offers a full benefit package including medical, dental, vision, and 401K
- 1,001-5,000 employees
- Insurance, Financial Services, Marketing, Real Estate, Healthcare, Agriculture, Automotive, Non-Profit
- Privately Held
- Lansing, MI
- Company Specialties:
Insurance and Agriculture
Company information
Michigan Farm Bureau and the following Affiliated Companies constitute the Michigan Farm Bureau Family of Companies: Michigan Farm Bureau, Farm Bureau Mutual Insurance Company of Michigan, Farm Bureau Life Insurance Company of Michigan, Great Lakes Ag Labor Services, LLC, MFB, Inc., Michigan Agricultural Cooperative Marketing Association, Inc. (MACMA), Cincinnati Equitable Life Insurance Company, Gravity Works Design, LLC, and Leaders Life Insurance Company. The Michigan Farm Bureau Family of Companies offers its employees a well-rounded, healthy working environment, including competitive compensation and benefit programs, personal development opportunities, and an onsite fitness center. Consider becoming a part of this Michigan-grown company.
