Sharecare
VP Operations - Medical Records (Remote)
Tallahassee, FL | $120K - $236K
Qualifications
- The Vice President of Operations position requires a person with a strong background in operations management, specifically in electronic medical records
- Ideal candidates must be solution-focused, process-oriented, self-motivated, organized, proactive, and must work effectively in a team environment
- 10+ years’ experience, with minimum of 5 years’ experience in operations management
- Previous experience in medical setting helpful
- Strong client facing skills and commitment to providing the highest level of customer satisfaction
- Effective problem-solving skills
- Excellent verbal and written skills necessary for communication with patients, clients, providers and other staff
Responsibilities
- The VP of Operations ensures their region achieves Key Performance Indicators, meet client's business needs in a timely fashion, ensures each client location is wildly successful and will serve as a reference
- The VP of Operations collaborates with sales, cross-functional key and strategic sales, solution architects, technical support resources, and other Sharecare resources to ensure client success
- The VP of Operations reports to the Senior Vice President (SVP)
- The VP of Operations travels the appropriate amount of time needed to ensure KPI’s are achieved, employees are supported, and clients feel engaged
- The VP of Operations will meet or exceed all KPI’s
- The region or service line responsibility assigned to each VP of Operations is coordinated and determined by the SVP
- Ensure all KPI’s are met or exceeded with a goal of operational excellence
- Develop, forecast, monitor and evaluate accurate and actionable daily, monthly, quarterly reporting (to financial goals and KPI’s) and prepare deep analysis of performance
- Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees, and maintain core values and culture
- Lead in strategic decisions as a subject matter expert
- Defining strategic initiatives and how they will impact volume and staffing, identification and prioritization of improvement opportunities, client management and site strategies
- Work with other regional counterparts to ensure standardization of optimal processes
- Assist in partnering with sales and marketing to identify, evaluate, and manage new business opportunities and marketing initiatives
- Assist in coordinating with internal sales, sales support, and technical service resources by communicating project statuses and success metrics
- Ensure that service and quality standards are met, including client performance guarantees
- Establish and develop relationships and an in-depth understanding of the needs of the client and other stakeholders
- Participate, as needed, in client meetings to ensure existing programs and services meet and/or exceed customer expectations
- Assist in managing client expectations to create a win for the client and Sharecare and protect the revenue after the sale
- Act as a trusted advisor and expert to clients, sales, solutions, and development for client-centric technology and workflows
- Maintain high customer satisfaction ratings that meet Sharecare standards
- Oversee and ensure successful implementation of all new accounts
- Ensure all regional training and development objectives are met within the assigned time frame
- Ensure compliance with regulatory agency guidelines and standards
- Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes
- Comply with all regulations regarding corporate integrity and security obligations
- Report unethical, fraudulent or unlawful behavior or activity
- Individual to successfully complete all required corporate compliance training obligations annually
Company information
