Dandelion Energy
Customer Support Representative
Mt Kisco, NY | $42K - $126K
Qualifications
- This role requires an excellent communicator, team player, flexibility, and a great attitude
- 1-3+ years experience in dynamic customer service role
- Excellent communication skills, both written and verbal
- Proficient Computer skills - a Must!
- Team player, high sense of responsibility, problem solver
- Tireless and relentless advocate for the customer
- Proactive, self motivated, independent individual who works well with others
- You are highly organized and hold yourself accountable to complete the task at hand
- Available to work 9am-5pm EST
Responsibilities
- In this role, you will work with our customer care and service managers to assist in providing an exceptional customer experience for our homeowners
- You will be responsible for fielding incoming customer contacts, proactively reaching out to homeowners to resolve issues, and keeping accurate records of all homeowner interactions
- Scheduling and working with subcontractors will be part of your day to day
- This role requires someone who loves to learn and is eager to understand how to provide basic remote troubleshooting for our customers experiencing issues with their HVAC equipment
- Provide phone, chat and email support for Dandelion’s customers
- Execute service level standards focused on response time and issue resolution
- Intake customer concerns and schedule service visits for homeowners reporting issues
- Remote troubleshooting of various technical issues, training will be provided
- Document customer interaction in internal Customer Management Platform
- 51-200 employees
- HVAC, Clean Technology, Renewable Energy, Geothermal Energy, Energy Efficiency, Sustainable Technology, Heating and Cooling Systems, Home Energy Solutions, Sustainable Heating
- Privately Held
- Founded: 2017
- Last round: Series B
- Last round: US$ 70.0M
- Mount Kisco, NY
Company information
Dandelion is a home geothermal company offering affordable geothermal installations that provide heating, cooling and hot water to homes by exchanging heat with the ground beneath them. Dandelion became an independent company in Spring 2017, after getting started at X , "the innovation engine of Alphabet."
