Ryder System, Inc.
Account Manager - Dedicated Transportation - Flex
Hatfield, PA | $88K - $135K
Qualifications
- The ability to embrace and utilize Technology as part of your daily routine is crucial
- Builds and manages effective teams
- Strong leadership and motivating skills
- Strong verbal and written communication skills
- Bilingual, English and French (for Quebec locations only)
- Excellent interpersonal skills within a diverse team environment
- Demonstrates problem solving skills
- Demonstrates analytical skills
- Excellent organizational skills
- Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlines
- Bachelor's degree required in Finance, Business Administration/Management/Communication or Transportation/Logistics
- Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required
- Excellent knowledge of Transportation and/or Warehouse Logistics operations
- Excellent knowledge of safety and security requirements
- Travel: 20% - 30%
Responsibilities
- This position is responsible for managing customer satisfaction for a specifically assigned customer(s) within our Dedicated Transporation Solutions group
- The Account Manager will develop, maintain and manage the relationship between internal field operations and their assigned client by owning processes that add value to the client
- A successful Account Manager will search for, communicate and implement new and creative methods to improve customer service, increase productivity and drive out cost
- The Account Manager will be responsible for leadership of employees as well as profitable management of the functional areas within his/her span of control
- Proactively and regularly communicate with customers
- Provide regular reporting /presentations as requested by customer and internal stakeholders
- Include cost studies, measurement tools, key performance indicators and utilization studies
- Engage in daily, weekly and season capacity forecast planning and execution with the customer
- Lead implementation efforts for the successful onboarding of new business and clients
- Provide start up assistance - equipment resets, driver hiring requests, system implementation, and customer specific process training
- Provide data used for contract renewals, rate increases and to evaluate changes in business by preparing operating assumptions for the account
- Assist leadership by overseeing the execution and implementation and measurement of Key Performance Indicators and supporting recommendations to drive out costs and add value to the customer, as well as prepare for annual account assessments and mid-year business reviews, and other on going customer presentations, contract renewals , and new business opportunities
- Cultivate relationships with external carriers regarding freight availability, service issues, and increase market capacity while maintaining communication with internal teams to increase volume opportunities
- Manage exempt and non-exempt employees
- Ensure accurate, timely invoicing and reporting is provided to the customer and, when needed, engage with the customer to resolve issues
- Support payroll and billing activities as well as P&L responsibilities
- Complete QBR's with the customer
- Develop and maintain account specific SOP for regional playbooks
- Must be available to work on a flexible schedule on the various work shifts
- Performs other duties as assigned
Benefits
- In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:
- Comprehensive training and the ability to continue your professional development
- The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide
- 12 weeks of paid maternity leave
- Additional day of Paid Time Off for Military Veterans
- 10,001+ employees
- Logistics, Transportation, Retail, Professional Services, Manufacturing, Construction, Information Technology and Services, Healthcare, Transportation Services, Trucking
- Public Company
- Founded: 1933
- Miami, FL
- Company Specialties:
Transportation, Logistics and Supply Chain, Truck leasing, Truck maintenance, Truck rental, Truck sales, Integrated logistics, Warehousing and distribution, Fueling, Final Mile Delivery, Electric Vehicle Maintenance, Mobile Maintenance, Used Truck Sales, and Cross Border Solutions
Company information
Ryder System, Inc. (NYSE: R) is a leading logistics and transportation company. It provides supply chain, dedicated transportation, and commercial fleet management solutions, including full service leasing, rental, and maintenance, used vehicle sales, professional drivers, transportation services, freight brokerage, warehousing and distribution, e-commerce fulfillment, and last mile delivery services, to some of the world’s most-recognized brands. Ryder provides services throughout the United States, Mexico, and Canada. In addition, Ryder manages nearly 239,000 commercial vehicles and operates more than 330 warehouses encompassing more than 80 million square feet. Ryder is regularly recognized for its industry-leading practices in third-party logistics, technology-driven innovations, commercial vehicle maintenance, environmentally friendly solutions, corporate social responsibility, world-class safety and security programs, military veteran recruitment initiatives, and the hiring of a diverse workforce. www.ryder.com
