The Aaron's Company, Inc.
Customer Accounts Manager
Huntsville, AL | $59K - $136K
Qualifications
- Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations
- Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential
- United States at least 21 years old with a valid state Driver ’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record)
- Canada at least the age of 18
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs
- without help and up to 300 lbs
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proficient computer skills
Responsibilities
- As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager
- Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
- Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
- Second up to the General Manager
- Build authentic customer relationships to support customers in their ownership goals and drive sales
- Manage the collections process by counseling customers to gain timely lease/merchandise renewals
- Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
- Contact customers who have not renewed merchandise agreements
- Maintain customers contact over the phone and through home visits
- Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
- Clean and certify merchandise in the cleaning station for all merchandise personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any other reasonable duties requested by management
- Uphold the Aaron’s Brand and protect company assets
- Maintain a professional appearance
Benefits
- The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period
- All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance
- Sundays off
- Employee assistance program
- Employee purchase program with exclusive discounts
- Physical and financial well-being programs
- Tuition reimbursement
- Employee Business Resource Groups
- 401(k) plan with contribution matching
- Paid time off, including vacation days, sick days, and holidays
- Life and disability insurance
- Medical, dental and vision insurance
- Paid paternal leave
- Stock purchase plans
- Pay on Demand
- *Benefits vary based on full- and part-time employment status
- An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs
- 10,001+ employees
- Retail, Financial Services, Retail Trade, Consumer Electronics, Consumer Goods, Home Furnishings, Consumer Discretionary, Consumer Services, Finance and Insurance, Appliances
- Public Company
- Atlanta, GA
- Company Specialties:
Lease Ownership Retailer
Company information
The Aaron's Company, Inc. (NYSE: AAN) is a specialty retailer serving consumers through the sale and lease ownership of furniture, consumer electronics, computers, home appliances, and accessories in over 1,500 Company-operated and franchised stores in the United States and Canada. The Company was founded in 1955, is headquartered in Atlanta and has been publicly traded since 1982. Aaron’s is the industry leader in serving the moderate-income consumer and offering affordable payment plans, quality merchandise and superior service.
