SMO Energy
Customer Service Representative
La Plata, MD | $73K - $143K
Qualifications
- As a Customer Service Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment
- You must be detail oriented and focused, with a flexible and adaptable nature
- It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers
- High School Diploma or Equivalent
- Ability to work well in a fast paced environment
- Excellent telephone skills
- Strong troubleshooting abilities
- Solid negotiating skills
- Computer proficient
- Must be flexible for weekday and weekend shifts
Responsibilities
- You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues
- Our focus is on providing exceptional customer care first and foremost
- You will be empowered to do what it takes to help each customer
- As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes
- Above all, you will use your communication and active listening skills to provide customers with exceptional service
- Preparing account changes
- Troubleshooting and resolving customer issues
- Identifying and acting upon potential new sales opportunities
- Assisting with customer retention
- Working with other departments to ensure timely resolution of customer issues
- Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines
Benefits
- We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season
- Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
- Medical coverage (F/T staff)
- Retirement Savings
- Plus more!
Company information