CemSites
Customer Service Representative
Perryopolis, PA | $30K - $45K
Qualifications
- You will need to be an excellent listener, taking time to understand what each user needs to be successful
- Safety and trusting each other to be open, honest and share knowledge
- Empathy and Compassion
- Is assertive, articulate, self-motivated, and can manage multiple tasks and deadlines in a fast-paced environment
- Can empathize with users and quickly grasp the issues they are facing
- Is able to help customers, as needed, during training sessions
- Is self-directed and can adhere to a tightly structured schedule
- Loves constantly learning about a changing technical product, even when it is a little out of your depth
- Is happy to be flexible with their schedule
- Has excellent written and verbal communication skills
Responsibilities
- As a member of the Customer Service team, your responsible for the health of our clients
- Our team oversees partner questions through proactive training, managing inbound technical support, and gathering valuable feedback from our clients
- When our customers hit a hurdle, we assist them by being informed about the solutions that are right for them and communicating the recommended solutions with efficiency and confidence
- In addition, you would be the key to the CemSites onboarding program that introduces users to our software and gives them a solid foundation to build on
- Being able to adjust your teaching style to each user’s individual skill level, would allow you to maximize his or her understanding and your time
- Our Customer Service team is responsible for developing, updating, and delivering end-user guides, training scripts, and other documentation in support of products for technical and non-technical users
- You will be the training expert on the CemSites software solution
- Customer service via telephone, chat, and email
- Troubleshooting technical problems for customers
- Becoming experts in our products and services
- Being an empathetic and friendly voice of our company
- Collaborating well to provide the best solutions to customer challenges
- Multi-tasking in a fast-paced, technical environment
- Demonstrating good judgment, problem-solving and proactive support
- Maintaining a thorough understanding of the software features, including new developments
- Your work hours will be adjusted based on customers’ needs
Benefits
- Pay: $30,000.00 - $45,000.00 per year
- 11-50 employees
- Construction, Real Estate, Engineering, Architecture, Infrastructure
- Privately Held
- Perryopolis, PA
- Company Specialties:
Gravesite Mapping, eCommerce Cemetery Websites, Cemetery Websites, Cemetery CRM, Cemetery Software, Cemetery Finance Management, and Cemetery Customer Relationship Management
Company information
With more than 15 years of experience in technology and marketing, CemSites provides complete, easy and intuitive record management software for cemetery organizations. CemSites strives to improve the workflow of every cemetery with tools to visualize data, plot and display graves, manage finances, sell products online and more. Our philosophy embraces the values of heritage and perpetual care — the same values that every community should expect from their local cemetery. All aspects of CemSites’ software are crafted and perfected in the USA.
