As the industry leader for innovative benefits administration solutions, we provide the Taft-Hartley community unmatched technology, capabilities, and industry expertise while maintaining the highest-level customer service and support. For over forty years and leveraging the power of our Basys and ISSI technology platforms, Bridgeway Benefit Technologies is the leader in our market, delivering reliable health and pension benefits processing, fund office administration, reporting, and member service on a platform built for data security, regulatory compliance, and a lower total cost of ownership.

We have a need for several Business Analysts to join our dynamic Customer Success team. In this role, you will have the opportunity to collaborate closely with our valued customers and internal teams to drive the successful delivery of multiple projects for our cutting-edge benefits administration solutions. Your main responsibilities will include reviewing, analyzing, and evaluating stakeholder needs, and overseeing quality assurance testing to ensure seamless product and solution functionality.

This position offers the flexibility of being fully remote or hybrid remote/in-office. There will be occasional travel, estimated to be 10% or less, to our national customer base or our corporate offices in Baltimore, MD, or Maple Shade, NJ.

Responsibilities:

Engage directly with customers to facilitate the implementation, configuration, testing, and training of Bridgeway's software suite.
Effectively prioritize and execute multiple development projects, including eligibility files and module installations.
Translate business needs into well-defined and detailed requirements, user stories, and user-focused solutions and design documents.
Engage and positively influence stakeholders in requirements-gathering sessions and solution review meetings, demonstrating your ability to communicate with end users, executive sponsors, and IT resources.
Collaborate with cross-functional teams to ensure alignment with stakeholder needs and business objectives.
Utilize a variety of tools and resources to address customer application questions or issues related to database, system configurations/setup, product functionality, and business enhancements.
Develop and maintain a comprehensive understanding of our products, solutions, and capabilities.

Requirements:

Possess 3+ years of experience as a Business Analyst or in software implementation, with a preference for experience working with external clients.
Knowledge of the benefits administration or Taft-Hartley industry is a plus.
Ability to manage multiple projects, prioritize tasks effectively, and meet deadlines.
Exceptional written and verbal communication skills, with an emphasis on clarity and conciseness.
Demonstrate strong initiative and a natural aptitude for learning in a complex and ever-evolving technology environment.
Advanced proficiency in Microsoft Office products, particularly Excel.
Bachelor's degree in information systems, Computer Science, or a related field.

Bridgeway is an Equal Opportunity Employer.

Covid Message: We value the safety and well-being of our Bridgeway community, including our staff, customers, business partners, and beyond. This is why our team has required staff to be fully vaccinated for all in-person business activities, whether on-site at our corporate office or traveling for business. Candidates should consider this requirement before applying.