Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

Outside Account Manager

The Organization

Dealer Tire is an international tire, maintenance, and light-repair product distributor that partners with automobile original-equipment manufacturers, including: Mercedes-Benz, BMW, Lexus, and Nissan/Infiniti. We distribute tire brands including: BF Goodrich, Michelin, Pirelli, Continental, Goodyear, and many others. Based in Cleveland, OH, Dealer Tire employs over 1,000 associates and operates an extensive network of distribution centers throughout the country. We pride ourselves on delivering exceptional customer service through our dedicated team of passionate and innovative employees.

As an Account Manager, your essential job functions will include the following:

Account Management

Manage portfolio to meet sales and productivity goals across all products.
Effectively build and nurture relationships with Dealership Management to gain commitment to plans in order to meet objectives.
Create awareness and communicate key initiatives and program value to ensure commitment.
Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value.
Develop and deliver market review plans that identify outcome with operational team and future need for operational team to maximize results.
Clearly create and communicate specific strategy, goals and expected action plans and follow-up plans to drive results – internally and externally (across all levels of the dealership including GM/DP).
Collaborate with operational team including pre-commitment, in dealership, and post meeting and follow-up to set expectations.
Collaborate with operational roles on diagnosis, analysis, and action plans to improve dealership performance.
Develop the business through collaboration with OEM field contacts and other program resources.
Develop and maintain consistent monthly contact schedule with dealers.
Manage all activity tracking and account information in Salesforce.
Submit timely contact reports, forecasts, and travel requests to sales management as required.

Operational Management

Orchestrate and coordinate activities and pull in operational roles as appropriate to meet the needs of the dealerships.
Effectively diagnose opportunities for each dealership while determining the investment and ROI for each.
Assess, reinforce and implement processes and elements across the service lane.
Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across all products.
Analyze and identify training needs of dealership staff.
Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy.
Conduct market competitive shops and analysis to provide market competitive price information/positioning.
Effectively build relationships with General Manager/Dealer Principle and/or Top Level Management at the dealerships.
Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing.
Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across all products to meet business objectives.
Collaborate with the dealership to optimize merchandising components.
Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement.
Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings.
Resolve customer service issues related to any account activity.

Qualifications

Other Duties as Assigned

Position Requirements

Bachelor’s degree or equivalent work experience required
Minimum 3 years of experience in retail automotive operations, or equivalent experience in related environment
Prior experience selling and project managing a book of business
Skilled at taking in many inputs, prioritizing, coordinating resources and executing
Full understanding of all aspects of sales process (inventory, inspect, train, sell/retain), the financial impact of products and services provided, and the ability to negotiate and close deals
Ability to build relationships at all levels and good communication with Dealer management and Dealer Tire internal
Be located in assigned territory
Proficiency at intermediate level with all Microsoft Office products required
Strong and quick assessment skills with ability to critically think in the moment and add value
Strong customer relationship skills and ability to sell at the top
Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy

Why Dealer Tire:An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution).

EOE Statement:Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at ADAAAccommodation@dealertire.com or via phone at 833-483-8232.