Established in 1990 by law enforcement professionals Amy and Michael S. Walden, CPP, Walden Security is a privately-held, family-owned and operated company, and has grown to become one of the largest and most respected security services firms in the United States. Headquartered in Chattanooga, Tennessee with over 8,500 employees, Walden Security provides integrated contract security services through physical and virtual guarding to commercial and government clients in all 50 states as well as Washington, D.C., Puerto Rico, The U.S. Virgin Islands, Guam, and The Northern Mariana Islands. Walden Security is also the nation's largest WBENC-Certified Women's Business Enterprise specializing in security services, one of the nation's only security firms with an ISO® 9001:2015 Certified Quality Management System and is a Top 125 Training Apex Award recipient for the last five consecutive years.

We're a family-owned and operated business, and that's how we treat our employees: like family — because we know that by taking care of our people, they, in turn, will take better care of our clients.

Right now, we're seeking inspired, motivated, and customer service-oriented people to add to our team. Walden Security welcomes a diversity of professional backgrounds, and we'll make sure you have the support and training you need to be successful.

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

SUMMARY:

Assists in the facilitation and support of contract security services within the FSD contracts to obtain and maintain optimum efficiency, economy of operations, and maximization of profits. Current operations include providing Government contract security services in 49 States, and 4 territories.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties may be assigned by the Director of Operations of Federal Services:

General

Assist in the planning, development, and implementation of FSD operational policies and goals in coordination with the senior FSD staff;
Assist in the development and management of the FSD annual budget;
Assist in the auditing, reconciliation, and submission of all contract deliverables (MAR, contract close-out, etc.);

Workforce Management System

Create master schedules for all new FSD contracts and update existing master schedules;
Input / update contract rates (bill, pay, H&W, uniform allowance, pension rates) for all FSD contracts;
Monitor working schedules to verify that correct pay and bill rates are being used;
Set-up and monitor all vacation, personal leave, and floating holiday benefit categories for all USMS in accordance with the CBAs;
Coordinate with and set-up all "extra-coverage" for external clients (schedules, jobs, and bill rates);
Audit hours in eHub to ensure they balance with hours billed to USMS – reconcile differences with District Supervisors;
Process all travel documents for the entire FSD workforce;
Review all order forms and then orders all body armor vests, verify delivery, and approve invoices for payment (over 2500 per life of contract);
Audit and approve uniform orders for accuracy before shipment (in excess of 200 per month);
Validate uniform delivery and approve invoices for payment;
Audit start-up spreadsheets to ensure all uniform, physicals, weapon qualification, and body armor charges are properly accounted for and billed properly;
Audit and approve invoices associated with miscellaneous items or services purchased to support operations on the USMS contract;
Provide data to Accounting Department for all USMS invoices (wages, OT, travel);
Create and provide all "back-up" documentation associated with the USMS invoices and operational events;
Package all USMS invoices for proper authentication and scan to shared-drive prior to sending to the USMS JSIs for payment (approximately 200 in first two days of the month);
Provide data to Accounting Department for all EPA invoices; package and submit to the USMS;
Facilitate year-end "close-out" requirements for the USMS contracts;
Research any/all billing discrepancies and provide corrections to Accounting Department;
Assist the Accounting Department in the reconciliation and collection of "aging" invoices;
Provide statistical analysis for burn rates, extra coverage hours, timeliness submission, etc. to assess the operational tempo of a circuit, district and/or organization.
Create / upload files for all hours worked (previous contractor, etc.) and calculate all shared-time CSO vacation and personal leave authorizations for contract transitions;
Calculate all Holiday hours for shared-time CSOs;
Interface with all supervisors to ensure that all contractual scheduled hours are met with a minimum of unbillable overtime;
Interface with all supervisors to validate the weekly and periodic "lockdown" of schedules in the Workforce Management System;
Interface with all supervisors to reconcile Workforce Management System issues;
Provide all Workforce Management System training to target audience during District Supervisor Conferences;

UPERVISORY RESPONSIBILITIES:

Assists in the supervision of all supervisors who control the operations and activities of approximately 5000 security officers servicing Government contracts.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures;
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics;
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Manages project team activities;
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others;
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments;
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings;
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information;
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed;
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results;
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities;
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others;
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills;
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS); Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources;
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce;
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values;
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity;
Strategic Thinking - Understands organization's strengths & weaknesses;
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions;
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles;
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks;
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments;
Quality - Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality;
Quantity - Meets productivity standards; Strives to increase productivity; Works quickly;
Safety and Security - Observes safety and security procedures;
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events;
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time;
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan;
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed;
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from four-year college or university; and three-five years management experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and post/procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, commissions and percentages.

REASONING ABILITY:

Ability to solve practical problems; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet software; Inventory software; Payroll systems; MS Office Project Management software; intermediate to advanced MS Office (Word, Excel, Outlook) software skills.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid State Driver's License; CPR/AED/First Aid Certification

OTHER QUALIFICATIONS:

Available 24 hours per day, seven days per week. Travel up to 50% to inspect assigned accounts/posts or corporate travel as needed.

Ability to pass a drug screen and criminal background check.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus and ability to see and distinguish basic colors

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Operations Manager must be capable of working in a fast paced/high stress environment.

The noise level in the work environment is usually moderate.

OTHER TASKS:

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest growing security companies, apply with Walden Security today.