To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Are you passionate about small business and the impact technology can have on their success? At Salesforce, we understand that every fast-growing customer has unique needs. Salesforce Essentials is centered around making Salesforce easy to use for all small businesses across both Sales and Service. We are looking for a skilled Account Specialists to help both prospects and customers successfully adopt Salesforce.

The Essentials Team is currently hiring Account Specialists for sales!

We bridge the gap between small businesses and the software solutions of Salesforce. In a role that encompasses discovery, training, coaching, project and relationship management, Account Specialists are responsible for ensuring successful adoption of Salesforce. Equal parts trusted advisor and product expert, we work closely with small businesses to help them succeed.

Responsibilities

Understanding the prospect and customer's business needs, challenges, and goals to grow revenue
Act as a trusted advisor and provide best practices
Consistently work towards our goal of increasing our customers’ satisfaction level and providing an exceptional customer experience
Manage execution of outbound sales programs to customers
Become a Salesforce product expert to articulate feature functionality and how it maps to customer needs
Negotiate contract terms and assist customers with online purchases, contract restructures, and contract modifications
Redirect and escalate technical issues and billing inquiries as needed
Partner with existing distribution teams efficiently to ensure customer success
Meet or exceed key KPI’s and metrics
Field, address, and document inbound inquiries from customers via telephone, chat, cases, and email
Record customer interactions in Salesforce CRM software
Be a team player in a highly collaborative environment

Qualifications

Ability to thrive in ambiguity and work in a fast-paced, changing environment
Ability to self-learn, be effective, and retain product knowledge
1-2 Years Customer Facing Experience
Effective time management skills
Flexibility to support multiple customer service channels and deliver effective resolutions
Adaptability to communicate and empathize with all levels of customers and end users
Basic troubleshooting skills, perseverance, empathy, and patience
Demonstrates high degree of determination and accountability
Enthusiasm to innovate and help drive improvements across product and process
The ability to effectively multi-task and juggle priorities
Exceptional verbal and written communication skills.

Education & Experience

Undergraduate degree or equivalent work experience preferred
1-2 Years Sales or relevant customer-facing experience
CRM experience is a plus

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.