Job Summary:

This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience. The role will partner with CST, National Sales and Local Sales teams to deliver a positive customer experience.

This position is responsible for building relationships with new and existing accounts up to 50% of their time. The main focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.

Duties and Responsibilities:

Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions. Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.
Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice
Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts
Able to have challenging conversations with internal and external stakeholders
Responsible for appropriate escalation as needed

Skills and Abilities:

Knowledge of Sysco Products, ordering procedures and credit terms
Proficient with customer service management and able to partner cross-functionally
Ability to manage end to end initiatives through challenging deadlines
Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously
Able to thrive in a fast-paced and changing work environment
Expert in Microsoft Office
Continuously learn existing and new Sysco technologies
Demonstrated experience with and working knowledge of Sysco customers, preferred

Education Required:

High school diploma

Education Preferred:

Bachelors degree

Experience Required:

3+ years prior outside foodservice account management or B2B sales experience

Experience Preferred:

5+ years prior foodservice account management, B2B sales experience within restaurant, GPO background

Licenses/Certifications Required:

Valid driver’s license with a driving record that meets Company insurability standards

Physical Demands:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Travel Requirements:

25%

Sysco Overview:

Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

HOW WE PROTECT OUR ASSOCIATES

COVID-19 Precaution(s):

Personal protective equipment and masks provided
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, and cleaning procedures in place

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.