We're ATSG (Automatic Transmission Service Group): the transmission industry's leading authority on technical support and repair information since 1985. With our over-the-phone diagnosis and repair guidance by expert techs, hundreds of manuals and tech guides, and always expanding TechLibrary, ATSG is ready to help tackle any transmission job big or small.

The Customer Support Representative is a hybrid role which comes with the opportunity to be the face of ATSG working on the front lines with our members, customers, and fellow team members. You will help maintain and shape ATSG's reputation, so we are looking for a certain type of personality and professionalism. Someone that doesn't shy away from providing exceptional customer service and support day in and day out. And someone that can do that while having fun and making it fun for others!

As a key part of our team, you'll often be the first point of contact for our members and customers when they need help the most. Whether it's gathering vehicle and diagnostic information from a member who needs assistance from our technicians to finish a job, setting up a transmission shop as a new member, fulfilling a distributor book order, or outbound calling to sell the latest ATSG product or event, your mission, should you choose to accept it, is to create a positive and supportive environment.

80% of your time or more will be spent communicating via phone, email, and various digital platforms. You'll help, assist, problem-solve, and troubleshoot. This is an active sales and support role with daily opportunities to make an impact, both inside and outside of our walls.

As our Customer Support Representative, your day-to-day will be centered around things like:

Ability to "WOW" customers daily.
Caring to learn the business and grow the business.
Fielding inbound communications in a way that fosters good rapport with customers and leads to referrals.
Leading outbound call campaigns armed with the product knowledge we will teach you.
Communicating with members and customers via phone, email, and various digital channels.
Processing and fulfilling distributor orders and web sale orders.
Providing quick and friendly support to a widely diverse customer base.
Creating invoices in Quickbooks and other minor accounting tasks.
Assisting with product inventory and product ordering.

Desired Skills and Experience:

Previous customer support experience.
Relentless follow-through and follow-up.
Ability to function independently. Because micromanaging (or being micromanaged) stinks.
Excellent verbal and written communication skills.
Accuracy and dependability in everything you do.
Strong interpersonal skills and ability to quickly establish rapport with people. Your coworkers and customers usually become your friends since we are all pretty cool.
Computer and web savvy-ness, including the ability to learn new systems.
College degree or similar experience. Your major is not important - just your willingness and track record of a passion for learning. We want you to have chops.
Experience with Hubspot, Big Commerce, and Quickbooks is a plus, but not mandatory.

What Makes You Successful At ATSG

You demonstrate optimism in the face of challenge. Having to search for an answer doesn't stop you and you find pride in solving by yourself.
You're not afraid to be on the front lines of success.
You get the difference people make in any business.
You love collaborating with and supporting others.
You're a natural learner, taking advantage of opportunities to grow skills that will benefit you in work and in life.
You lead with humanity and generosity. Your intent with your work is to create a positive impact—for your teammates, customers, and yourself.
You communicate clearly and politely.
You manage your own time efficiently especially in a hybrid work environment.
You are willing to go the extra mile to get the job done.

We're looking for a smart, motivated, and friendly team member to join our ATSG family. If everything (or most) of the above sounds like you, let's chat. Operators are standing by!