Title

Reports To:

The Data Analyst will report to the Logistics Manager.

Position Summary:

The Data Analyst supervises the day-to-day client profile builds and data input into CIT software and Currency Controller software. Manages all client profiles nationwide and verifies data accuracy while providing quick and consistent customer support as consistent with Empyreal's goals and objectives, customers' expectations, and regulatory requirements.

Responsibilities and Duties include, but are not limited to:

Provides accurate data input into customer profiles and ensures compatibility between software systems
Verifies all account numbers with client or FI, prior to profile completion
Actively communicates and provides customer support for service request corrections, billing information updates, service day changes and alternative branch servicing adjustments
Researching anomalies in billing or service-related issues within CIT and Currency Controller software
Researching and assisting Empyreal clients with servicing issues and changes
Acts as a liaison between the Onboarding Department and Operations Department
Builds Financial Institution profiles and verifies data
Proactively working with vault employees to ensure all transactions are reported correctly, as required during client complaint investigations
Provides additional support to the Onboarding Department by actively communicating with new and existing customers and sorting issues to correct departments
Ability to support the Logistics Analyst and Logistics Manager during high volume routing, as needed
Performs periodic audits of client SA's to software system data
Supports the Vault Services Department in the communication, set up and data input of all new Federal Rerserve Bank Cash Services activations for FI's
Models and supports the company's vision, values, and desired culture• Performs other duties and projects as assigned

Qualifications:

A minimum of 1-2 years' experience in an administrative role
In-depth knowledge of the cash logistics industry
Solid understanding of logistics management software
Outstanding analytical, problem solving and organizational abilities
Creative thinking skills
Good time management skills
Exceptional verbal and written communication skills

Physical Requirements:

Must be able to lift 30 pounds and sometimes up to 50 pounds, as needed.
If any items for lifting purposes, are more than 50 lbs., seek support for lifting from a team member

Empyreal Logistics Culture:

Acts in a manner that portrays Empyreal's vision, values, and WOW culture.
Establishes respect for everyone, fosters an environment that builds and sustains productive relationships.
Addresses conflict respectively and constructively.
Works in partnership within and across workgroups.
Represents Empyreal as a transportation and customer service professional.
Places value not only on what work gets done, but also how it gets done.