Company

Rite Aid

Job Type

Full time

Requisition

JR021887

Last Updated

2023-10-23

Department

Elixir Account Management

Job Locations

Valley Green - Corporate - 200 Newberry Commons, Etters, PA, 17319

Remote- United States

Job Summary

The Account Manager is responsible for managing client interactions in an accurate, responsive, reliable manner. This position serves as a primary point of contact for the client project portfolio and interactions involving review of open issues and trends.

Job Responsibilities

•Act as primary day-to-day contact for assigned client book of business related to the client project portfolio, including custom IT requests, implementation or changes to service offerings; research and resolution of large scale issues and global incidents, •Work collaboratively with extended client services team, as well as other internal stake holders, to drive high client satisfaction •Provide guidance and mentoring to account representatives •Manage to service level expectations with regards to turn around times, accuracy and time management •Works with Account Representatives to acknowledge and respond timely to incoming client requests; assists the team with triage of issues; maintains and reviews issues logs to keep the client proactively updated on the action plan, status of projects and other item resolution(s) •Organize and take action on project plans including coordinating meetings with sales, IT, support services, operations, and client services functions for client projects and services; Monitor project timelines to meet client deliverables; escalate delays in project milestones; Provide consultative support to other operational departments by researching issues •Proactively manage and lead regularly scheduled client meetings, including creating and distributing agendas in advance; documents meeting notes to share account updates and report on progress of projects and issues resolution; Ensure all client documentation is maintained and updated timely, including but not limited to the BSF, QC and Issue/Action Tracking Log •Monitors trend across client issues and makes recommended solutions to improve overall performance •Support new PBM sales growth goals and existing client retention strategies •Build and foster relationships with internal partners as well as client contacts through quality service delivery, exceling at communications to keep all parties informed and updated •Perform user-acceptance testing on system enhancements including creating test plans, documenting and communicating test results •Help to research and provide timely and accurate resolution of system issues •Document and communicate system impacts to affected user groups •Ensure Performance Guarantees stated in the client contracts are being tracked and met if applicable to Account Management •Oversees the maintenance of external file submissions (i.e. eligibility, accumulators, etc) •Participate in TaskForce or work groups as requested to support department or inter-departmental initiatives •Participate in Quarterly Plan Benefit Review meetings as needed (via phone or in person)

qualifications

EDUCATION REQUIREMENTS Education Level GED Bachelor Degree Area of Specialization Health Administration, Business or related field LICENCES/CERTIFICATIONS Not Applicable WORK EXPERIENCE Experience An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute A decisive individual who possesses a strategic focus as well as an operational, implementation and detail oriented perspective A strategic planner with sound technical skills, analytical ability, good judgment and strong operational focus Ability to work with peers in a team effort Demonstrated ability to manage multiple priorities and deadlines A well-organized and self-directed individual who is able to work with minimal amount of supervision Capability to efficiently complete tasks in a fast paced environment Must demonstrate strong negotiation and communication Experience preparing and interpreting reports Proficient in Microsoft Office and industry related software programs Ability to work extended hours, weekends and holidays pursuant with industry demands Willingness to travel Pharmacy Technician experience

Fair Chance Act

Fair Chance Act Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the California Fair Chance Act, we will consider qualified applicants with a criminal history. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we identify a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.

For more detailed information around city/state required notices, click here to access a list of disclosures.

New Jersey Law Against Discrimination (LAD)

The New Jersey Law Against Discrimination (LAD) prohibits unlawful employment discrimination based on an individual's race, creed, color, national origin, nationality, ancestry, age, sex (including pregnancy), familial status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status).