DealerTrack - Technical Support Supervisor

The Supervisor, Technical Client Service is responsible for management of team goals and objectives, employee development, coaching, training, performance management and assuring quality standards are met.

This leadership position is responsible for driving customer and employee satisfaction and success and growth. This leadership position helps to create and maintain an environment conducive to the professional growth and development of staff.

Responsibilities:

Manages workflow and resource capacity to ensure SLA's are met
Creates a high performance team environment that delivers an atmosphere to create "Raving Fans" of our customers
Leads a team of associates in one or more of the following areas: phones, emails, major accounts, CRM, Desking, Data Integration, Assist Desk or Quality.

Directs the development and implementation activities for employees in supporting the department's daily operations
Responsible for establishing team goals and ensuring execution
Handle customer escalations as needed, review trouble tickets as required and review client surveys upon completion.

Travel Required: Minimal travel may be necessary from time to time

Required Qualifications:

High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience

AND

3 years of experience as a senior level support member with demonstrated leadership experience required.

Flexibility and ability to work with any of the teams including, phones, emails, major accounts, Assist Desk or Quality.
Must be able to handle multiple, competing priorities and deliver results in a fast-paced environment

Strong problem-solving skills and the ability to exercise sound judgment
Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is essential
Ability to accommodate flexible work hours/schedule
Strong computer skills and proficiency in MS Outlook, Word, Excel, Adobe, Visio and the Internet
Proven ability to organize and prioritize daily work and complete projects with limited supervision
Have requisite skills to support the specialty area to which the individual is assigned

Attention to detail, analytical, and problem-solving skills

Preferred Qualifications:

College degree preferred

Strong management skills and solution drive results that enable best practices and optimal performance of individuals and the team.
Proven track record of leading motivating, developing and coaching employees; building a high-performance team with demonstrated success and developing and retaining high performing employees preferred

Knowledge of automotive industry is preferred

Competencies for success:

Strong management skills and solution drive results that enable best practices and optimal performance of individuals and the team.

Must be able to handle multiple, competing priorities and deliver results in a fast-paced environment.
Strong problem-solving skills and the ability to exercise sound judgment.
Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is essential.

USD 70,000.00 - 105,000.00 per year

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.