Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:

Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: US Retail Account Manager

A little bit about our team:

The US Retail & Licensing team service the merchandise interests of WMX artists, as well as ‘Third Party’ artists and licenses. We live at the crossroads of music and fashion. The team is commercially focused, and you will be working with the Associate Director of US Retail to grow and manage the business, coach and mentor the broader team, and take the business to the next level.

Your role:

No day is the same on this team as we serve a diverse roster of artists and coordinate with a multitude and varied list of retail partners. Due to the small nature of the team, everyone has a voice and the ability to contribute ideas. In a changing landscape, this is an opportunity to learn many aspects of the music industry beyond just the music; an opportunity to touch and feel an artist’s vision; an opportunity to see ideas come to life and the fans appreciation in real time.

Here you’ll get to:

You will work directly with the Associate Director or US Retail Merchandising Sales to research current music/fashion trends, articles and product ideas in both the physical and digital to support annual retails sales growth
You will lead real time communication with 10+ accounts/vendors to maintain VIP customer service
You will be responsible for keeping track of all buyer requests and preferences
You will be responsible for creating and maintaining sales materials such as pitch presentation decks and look books
You will be requesting product set ups and communicating regularly from the production team to ensure orders are successfully fulfilled
You will be responsible for sending product set ups to retailers in a timely manner
You will manage order approval requests; which includes receiving order requests from buyers and requesting approval from product managers for each order, by retailer, keeping track of approval request history and monitoring/communicating approval completion as well as consolidating and escalating pending approval requests on a weekly basis
You will periodically submit art requests to the creative team, which will include receiving design requests from buyers, entering design/art requests and revisions, making sure art requests are completed per buyer direction/call outs and communicating/confirming design revisions with buyers
You will tackle additional sales/administrative support as needed

About you:

You are passionate about music and fashion – you can find a favorite song or artist in every genre and the outfit to match the vibe!
You have 2-3 years of customer service, retail sales support and/or account management experience
You have previous experience managing high volume buyer requests
You have previous experience in music merchandising or fashion/apparel industry
You can demonstrate in depth knowledge of retail math and sales
You have a positive attitude and can demonstrate strong attention to detail, excellent organization, and strong communication skills
You have an extremely proactive work ethic and the ability to multi task
You enjoy problem solving and do not shy away from getting to the bottom of situations in order to reach your goals
You are a self-starter with a ton of ideas who is excited to share your vision and creativity
You have a high proficiency in Microsoft Office (specifically PowerPoint and Excel)

We’d love it if you also had:

You have previous experience working in music or entertainment
You have strong leadership skills

About us:

As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.

Together, we are Warner Music Group: Music With Vision & Voice.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

Salary Range

$70,000 to $82,000 Annually

Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Links to relevant documents:

2023 Benefits At A Glance final.pdf

EVerify Participation Poster.pdf

Right To Work - English.pdf

Right to Work - Spanish.pdf