Title:Account Manager

Reports to:Manager, Account Management

Classification.Exempt

Workstyle:Hybrid; 2 days in office

Salary:$60k-65k

Who we are:

AtExtu(Formerly known as Incentive Solutions/OneAffiniti) our mission is to “To inspire growth – for our clients and our employees" . As one ofAtlanta’s Best and Brightest Companies to Work For®(11 years and counting!) and a Top Workplaces®for several years, we take pride in standing out among the rest and enabling our clients to do the same. We do this by providing award winning, incentive marketing strategies, backed by data, and driven through a variety of technology tools and rewards. Both our employees and clients describe our culture as a family that supports and encourages each other to be our best.

As a fast-growing technology services company with offices in Atlanta, Austin, London, Manila and Sydney we celebrate creative problem solving and highly motivated individuals. We are a purpose and values-led organization that offers:

Working with some of the largest brands in the world
An innovative technology platform
A global company, with global opportunities
An informal, collaborative work environment with close access to senior management
Learn more at www.extu.com

Job Summary

This position is responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving the success of our marketing campaigns. You will serve as the primary point of contact for assigned accounts, managing their needs and expectations while collaborating with internal teams to deliver effective marketing solutions. The ideal candidate has a strong background in marketing, exceptional communication and interpersonal skills, and a proven track record of managing client accounts successfully.

Duties And Responsibilities

SOW Contract Management: Ensure compliance with the Statement of Work (SOW) contract requirements for each client account. Review and understand the contractual obligations, deliverables, and timelines to effectively manage client expectations and deliver on commitments. Collaborate with internal teams to ensure all deliverables and milestones are met as outlined in the SOW.
Client Liaison: Lead client meetings and presentations to deliver comprehensive data reporting on campaign performance, including key metrics, insights, and analysis. Effectively communicate program milestones, project updates, and strategic recommendations to clients, ensuring clarity and alignment on progress and goals.
Program Milestone Management: Collaborate with internal teams to establish program milestones and track progress against timelines and deliverables. Proactively communicate program milestones to clients, providing regular updates and addressing any deviations or adjustments needed.
Client Satisfaction and Retention: Proactively engage with clients to assess their satisfaction levels, address any concerns or issues promptly, and maintain strong client relationships. Regularly communicate with clients to provide updates on project progress, seek feedback, and identify opportunities for improvement. Implement strategies and initiatives to enhance client satisfaction, loyalty, and long-term retention.
Cross-Functional Collaboration: Foster effective collaboration and communication with campaign services, business intelligence and customer service, to ensure seamless execution of marketing campaigns and deliverables. Act as a liaison between clients and internal teams, ensuring client expectations are understood and effectively translated into actionable plans.
Budget Management: Monitor campaign expenses and reconcile budgets, providing regular updates to clients and internal stakeholders.
Risk Management: Proactively identify and address potential risks or challenges that may impact campaign performance or client satisfaction. Develop contingency plans and effectively communicate them to clients and internal stakeholders.
Customer Relationship Management (CRM): Utilize CRM systems to manage client interactions, track account activities, and maintain accurate and up-to-date client records. Leverage CRM data to identify patterns, trends, and opportunities for client engagement and growth.
Performs other duties and responsibilities as required by supervisor or business
This job description is subject to change at any time

Job Specifications (Required Skills)

5+ years of experience in marketing and operations
Education: Bachelors degree in Marketing, Business or related field
Strong understanding of marketing principles, strategies, and best practices.
Proficiency in marketing software and tools, such as CRM systems, marketing automation platforms, and analytics tools.
Demonstrated ability to handle multiple client accounts simultaneously and deliver exceptional customer service.
Self-motivated and proactive, with a strong sense of ownership and accountability for client success.
Self- starter with excellent problem solving capabilities
Excellent verbal and written communication skills
Excellent organization and planning skills
Multi-tasking capabilities (individuals will be assigned multiple projects simultaneously)
High degree of flexibility

Preferred Skills (non-essential)

Salesforce, Zendesk, Asana, and Microsoft Office experience

Physical Requirements:

Travel requirement – none
Ability to lift 10 pounds (laptop for remote work)
Must be able to remain in a stationary position 90% of the time.
Move about inside the office for meetings and to access office equipment
Ability to sit for long periods of time at a computer utilizing a phone with headset
Operate a keyboard for system access and email communication
Position primarily communicates verbally with clients through phone and call center software.

Working conditions

Hybrid working from home & office environment.
Indoors, climate-controlled office

What we bring to the table:

A generous and well-funded health coverage
Complementary short-term disability and term life insurance. Options for additional supplemental life insurance, long-term disability.
Flexible Paid Time Off Program
Flex hours & hybrid work schedules
Continued education - You’ll have opportunities to pursue certifications, courses, and attend conferences to advance your career.
Charitable work – all team members have one day per calendar year to work with their charity choice. In addition, we partner Children’s Healthcare of Atlanta, Agape, and other local charitable organizations throughout the year depending on the office location/region.
A phenomenal employee rewards and recognition program.
We recognize Star Performers quarterly and Elite Performers every year.

Join our team of passionate marketers and embark on an exciting journey where your creativity and passion for design will contribute to our continued success and growth.

Extu does not discriminate on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work. We just want to work with good people who aim to be better, and make it better, every day.