Description:

OVERVIEW

The Account Director is responsible for the performance of assigned customer account(s) (Business Unit). Responsible for developing and implementing programs, processes and strategically managing the customer relationship roadmap. Responsibility for revenue growth and driving profitability. You will develop and sponsor tactics to achieve strategic objectives across functional groups or within a business group through senior- and executive-level customer interaction. Influences strategic direction and develops tactical plans and completes complex assignments with minimal supervision or review. Provides comprehensive solutions to complex problems, able to speak to performance and delivery through KPI’s. End results are evaluated for achieving goals and objectives. Extensive contact with internal and external customers is required to obtain, clarify or provide facts and information.

ABOUT US

As a leading custom mechanical solutions provider for the most innovative companies in the world today, we offer a unique breadth of capabilities and technical expertise that allow us to rapidly bring customer programs from concept to scale. In addition, our decades of specialized experience designing and manufacturing for information communication technology, warehouse automation & robotics, kiosk & gaming, aerospace & defense, renewable energy & energy infrastructure, and medical sectors make us a trusted partner in our customer's supply chain.

Our broad capabilities include the following:

Engineering & prototyping
Sheet metal fabrication & stamping
Precision machining
Plastic injection molding
Automation & robotics
Mechanical assembly, welding & finishing
System integration & testing
Supply chain solutions
Business intelligence & analytics

KEY RESPONSIBILITIES

Develops and implements program, projects or processes for an assigned customer account(s) (Business Unit), strategically managing the customer relationship road map
Develops and sponsors tactics to achieve strategic objectives across functional groups or within a business group through senior- and executive-level customer interaction
Influences strategic direction and develops tactical plans and completes complex assignments with minimal supervision or review, including contract negotiation and amendment
Provides comprehensive solutions to complex problems
Extensive contact with internal and external customers is required to obtain, clarify or provide facts and information
Demonstrates an entrepreneurial spirit and drive
Full global responsibility for a customer Profit & Loss (P&L) statement (multi-site responsibility)
Pricing (i.e., materials and value-add) process and execution
Establishes and manages current customer relationships, striving to capitalize on organic revenue growth opportunities
Manages the customer relationship road map from a strategic relationship perspective
Demonstrated strategic capability to look beyond the customer and understand the end market and industry
Defines the Business Unit organization structure and staffs appropriately
Manages the team to effectively support customer contract terms and SLAs
Owns the execution of operational SLA delivery and escalations
Ultimately held accountable for revenue growth success with assigned customer base
Exhibits demonstrated successful relationship-building skills with highest-level audiences at more strategic and senior levels within the customer's organization and within Cadrex
Responsible for the Request for Proposal (RFP) process for assigned customer accounts
Manages the performance, developments, and rewards for direct reports
Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction
Assumes leadership role in site-level strategic planning meetings
Manages and drives the Quarterly Business Review (QBR) process with assigned customer account

CORE RESPONSIBILITIES

CEO Account (Business Leader)
Voice of the Customer
P&L Responsibility
Customer Growth/Strategy
Relationship conduit across the organization

PERSONAL ATTRIBUTES

Entrepreneurial drive and spirit
Has strong interpersonal communication skills and the ability to communicate in fun and challenging situations
Is adaptable and articulate and able to inspire others
Can build, lead, and effectively manage cross-functional projects and teams
Is an innovative thinker who is inspired by leading industry professionals and the exciting world around them
Is proficient in Microsoft Office365, Excel, PowerPoint

Requirements:

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

Strong financial skill knowledge and aptitude (e.g. balance sheet and income statement)
Advanced contract and negotiation knowledge/experience at a more strategic level
Strong customer service skills and experience
Strong knowledge of global and regional logistics operations and industry
Strong proficiency in determining logistics requirements to enable company's business goals and objectives with ability to devise and implement strategy to achieve targets.
Strong financial and analytical ability
Proficiency in managing business analytics to determine optimum company footprint.
Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs.
Strong and convincing communication skills

EDUCATION

Bachelor’s degree in business, finance, or accounting; MBA is a plus

LOCATION

Ideally the successful candidate will be within driving distance within an hour driving distance of a major airport. Preference for candidates in central US due to integration with other Cadrex functions. Candidates will be able to work remotely with occasional travel ( ~25% per month) to the plant sites

SCHEDULE

Monday – Friday

ABOUT US

CADREX Manufacturing Solutions is a leading provider of complex sheet metal and machined production parts, assemblies, and weldments for a variety of end markets, including electrical transmission and distribution, warehouse automation, technology, aerospace & defense, medical, food, and industrials. With locations in Colorado, Pennsylvania, Illinois, Washington, Wisconsin, Minnesota, Michigan, Indiana, Massachusetts, Oklahoma, and Monterrey Mexico, CADREX offers numerous in-house manufacturing capabilities, including laser cutting, sheet metal fabrication, complex assembly, CNC punching, CNC machining, forming, robotic welding, stamping, fastener insertion, and tool and die manufacturing, to effectively serve customers with lights-out manufacturing capabilities for mid- to high-volume production. For more information, visit www.cadrex.com.

Cadrex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.