Director of Sales

Develop and implement the total sales and marketing strategy of the hotel to ensure that revenue and room night sales goals are achieved; revenue, sales and marketing strategies are set; tactical plans are created and implemented; and that results are monitored and achieved.

Primary Responsibilities:

Prospecting

Cold calls and sales calls- goal of 20 quality calls per week
Prospecting to determine needs
Solicitation by telephone directory, internet
Development of all leads
Pursue the local papers for any type of business, meetings, weddings, etc.
Recommendations and referrals from existing accounts
Contact various prospects lists, hotel vendors
Site visits
Tracking competitor reader boards

Servicing Accounts

Always have completed sales convention kits made and easily available to give to clients
Provide high quality products and service to guests
Analyze ultimate potential of the account. Set specific goals for increasing the volume of business
Listen to needs and obtain valuable operational information from each account in order to prepare accurate prep sheets and communicate the needs to the operational departments
Handle clients complaints tactfully and expeditiously
Suggest packages and alternate dates if during peak demand periods
Check and replenish promotional material and promotional items
Impress, train and educate accounts and their employees in the best way to utilize our property

Complete sales contact reports and follow up call reports promptly for weekly review
Keep accurate records and turn in reports for calls made, time worked, expenses, new accounts, new bookings, proposals, tentative and cancellations, sales contracts, BEO’s
Ensure that guarantee numbers are received 72 hours in advance of any function.
Create banquet checks for posting of the account on the day of the function
Send follow up service letters to all accounts
Ensure that the meeting rooms as set as requested by the meeting planner, include diagrams whenever necessary
Ensure that controls re in place for group events with alcohol, schedule appropriate security as required by the type of group

Company Relations

Complete accurate daily sales reports and submit weekly
Keep the office informed on complaints and praise concerning quality service
Deploy new and effective sales methods and ideas
Rush proposals and set up bookings and contracts promptly
Coordinate and convey all details and information necessary to other hotel departments
Complete a sales resume form on each group coming into the hotel, distribute at the weekly staff meeting
Complete a weekly schedule of events of upcoming meetings and events, distribute at the weekly staff meeting
Represent the company at function and meetings in a professional manner searching for new contacts and leads
Record all new business on appropriate logs, files, collect business cards, check credit references on direct bill accounts
Tours of the hotel and be informed of capacities for guest room commitments and maximums for meeting rooms.
Participate as an executive manager in all staff meetings
Other duties as requested or assigned

Education/Experience

Bachelor’s Degree preferred
Appropriate hotel experience of 5 years
Minimum of 3 years progressive sales management experience
Professional behavior and appearance
Strong verbal and written communication
Significant attention to detail
Complete understanding of bottom line profitability and budget goals

Physical Requirements

Basic gross motor skills and mobility
Minimal lifting and carrying
Travel throughout hotel during shift
Must be able to change activity frequently
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionstry.

Brand: Hilton Garden Inn
Address: 1017 Gateway Crossing Dr Statesville, NC - 28677
Property Description: Hilton Garden Inn Statesville
Property Number: HGISTVL