Job Description

Job Title: Account Manager, Senior
Location: Remote
Reports to: DVP, Client Services

About Us

We believe in better.

We believe that better culture, better benefits, and better solutions lead to achieving the best results. We help companies WIN by engaging their employees, partners, and customers with our future-proofed travel and events, incentives and recognition, and marketing services programs. Bottom line: workplace engagement is our thing!

We practice what we preach.

A rewarding workplace isn't just for everyone else- it's for us as well! Our employees are the center of our workplace solar system, and we know that the greatest way to boost our company is to invest in our employees, first. We're proud of the work we deliver and the people who make it happen. Anyone can give you good. We are ready to give you better. Join our team and achieve your best with us!

What You'll Love About Us

Great Company Culture. Our values don't sit on a shelf collecting dust, we use them in all we do! They’re so awesome, we even created an employee recognition program surrounding them. Ask us about it!
Rest and Relaxation. 3 weeks of vacation, 10 paid holidays, paid personal days, and 1 full day dedicated to serving your community.
Make an Impact. We care about your growth and development! Your ideas and voice are important to us, regardless of your position or background.
Health Benefits. Medical with HSA and FSA options, dental, and vision. Employee health is one of our top priorities! We offer a free health and wellness program, and we reimburse a portion of your gym fees (ask us about this!).
Prepare for the Future. 401(k) with a generous company match, and both legal and life insurance.
Educational Benefits. Interested in furthering your professional development? We can help cover some of the costs!
Give Back. Opportunities to get involved through our donation platform, One10 Cares.
Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.

Overview

The Account Manager, Senior, is responsible for maintaining the partnership of each client through client service management, accurate and timely program delivery, and contribution to the strategic development and operations of the account(s). This role is also responsible for the identification of new business targets and winning new business for One10.

Scope of Work

Actively participate in strategic account planning for assigned accounts including:
- Manage planning of both short and long term strategic objectives for the client; identification of opportunities for expansion of existing book of business; identification of new opportunities outside of existing book of business.
Contribute to developing innovative client solutions
Lead internal teams in contributing to the strategic direction for client programs and idea generation
Foster client relationships
Hunter mentality – with a love for solving customer problems and building relationships
Create vision and purse new markets while achieving revenue targets
Manage client feedback, stewardship, and results measures for assigned programs.
Develop project budgets, review actuals against estimates, generate client-required financial reporting, conduct required internal financial reviews
Contribute to the development of annual budgets and revenue/forecasts
Oversee the ongoing operation of assigned account(s)
Oversee delivery team activities and manage program implementation from launch through conclusion
Interface with clients on requirements, solution scope plans, points of dissatisfaction, scope changes, approvals, and budgets
Develop tactical implementation strategies for each individual client project
Monitor the quality of work from other departments
Responsible to mentor, provide client servicing guidelines and assess project progress at every level

Knowledge, Skills, and Abilities

Applies advanced experience and knowledge to accomplish more advanced processes and business problems. Has upper-level skills and abilities, and beginning to perform more varied and complex problems, processes, analytics.

Decision Making, Complexity, and Impact

Exercises independent judgement on moderately complex areas. Decisions have moderate impact in assigned areas and require coordination across other areas.

Teamwork and Leadership

Regularly takes informal leadership role during team meetings and/or projects. Works under minimal supervision and may provide work direction and/or training to lesser experienced employees.

This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

One10 is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.